INTERACT FORUM
More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: lgTnG07 on September 06, 2018, 07:47:33 pm
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When I tried downloading the new updated software I received and error message stating:
"Failed to load JRTools.
Please reinstall the latest version of the program."
I uninstalled the version that I had and tried redownloading the latest software but I can't download the software because I get the same error message.
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Possible antivirus problem.
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I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.
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Try uninstalling your antivirus. It's the only way to know.
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I uninstalled my antivirus software and I am still getting the same error message.
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If you're running Windows 10, you also have Windows Defender and it must be configured correctly.
What OS are you running? Anything else unusual?
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I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.
Did you uninstall this?
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I did uninstall my antivirus/spyware. I am running Windows Vista Home Basic.
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Redownload MC and try again. It's possible the AV tampered with the installer. But using Vista Home Basic might be a factor too.
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I downloaded the older version Media Center 23.0.104 and it installed. I think the first version of MC 24 worked as well but I'm just going to stick with this one because I don't want to go through the hassle of trying to download MC 24 and getting all the error messages. I'm stumped because I thought MC worked with all operating systems including Vista (which is what I have) which is why I bought MC in the first place. Maybe I'll download a newer version when all the bugs get worked out.
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Antivirus software will do exactly that. One build will be allowed and the next one won't. It's not a problem with MC.