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Windows => Television => Topic started by: jrdiandrea on September 15, 2018, 10:07:46 am

Title: Resetting Direct 3d Device Failed
Post by: jrdiandrea on September 15, 2018, 10:07:46 am

I've been getting this error for several weeks now and dont know why. I have several clients and only on one of them does this occur. While watching live TV it will all of a sudden will stop/freeze. I press stop on JRemote, I get that error briefly on the screen and then it goes back to the guide. I press play on JRemote and the live channel plays again. I don't see where I'm doing anythying differently than before.....

Title: Re: Resetting Direct 3d Device Failed
Post by: JimH on September 15, 2018, 10:55:57 am

Could be the video driver.

Title: Re: Resetting Direct 3d Device Failed
Post by: Yaobing on September 15, 2018, 02:16:51 pm

Yeah, most likely video driver issue.

You are using Theater View I suppose.  Are you using "Use legacy Direct3D Theater View" option?  Try turning it off.

Title: Re: Resetting Direct 3d Device Failed
Post by: jrdiandrea on September 15, 2018, 04:27:33 pm

Thx for responding, guys. Yes theaterview > Guide > Channel

I had to look for it and did find it. Legacy was not selected.

I’m using 50, most recent mc v.

Title: Re: Resetting Direct 3d Device Failed
Post by: jrdiandrea on September 16, 2018, 10:27:04 am

Any other possible things i can look for?

Title: Re: Resetting Direct 3d Device Failed
Post by: JimH on September 16, 2018, 10:56:46 am

Did you try updating the video driver?

Title: Re: Resetting Direct 3d Device Failed
Post by: jrdiandrea on September 16, 2018, 12:01:52 pm

I just did that. We'll see how that goes.

Thx!