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More => Old Versions => JRiver Media Center 24 for Mac => Topic started by: mwheelerk on January 13, 2019, 06:40:00 pm

Title: Cannot Do Early Upgrade To MC25
Post by: mwheelerk on January 13, 2019, 06:40:00 pm

I have tried over and over since the notice was given about early upgrade to MC25 for Mac but each time I use the upgrade link put in my registration code and select upgrade I get sent to an error page that tells me "Please use the program to initiate purchase."

Title: Re: Cannot Do Early Upgrade To MC25
Post by: JimH on January 13, 2019, 06:59:58 pm

Use copy and paste.  Check for spaces.

Title: Re: Cannot Do Early Upgrade To MC25
Post by: 23Anonymous on January 13, 2019, 07:11:45 pm

Trying to pay with PayPal --- hangs, won't finish opening "log in", are the settings right on your end. I can log in from PayPal home page.

Title: Re: Cannot Do Early Upgrade To MC25
Post by: JimH on January 13, 2019, 07:16:00 pm

Paypal has been working fine.  Can you log into Paypal from a browser?  You might find a clue doing that.

Title: Re: Cannot Do Early Upgrade To MC25
Post by: 23Anonymous on January 13, 2019, 07:25:33 pm

AS I stated "I can log in to PayPal" from the PayPal home page

Title: Re: Cannot Do Early Upgrade To MC25
Post by: 23Anonymous on January 13, 2019, 07:29:36 pm

I've tried to upgrade 4 times, opened new browsers, rebooted PC, tried logging into PayPal to see if they were down - no problem. But upgrade gets stuck taking me to the log in page. HANGS

Title: Re: Cannot Do Early Upgrade To MC25
Post by: JimH on January 13, 2019, 07:29:40 pm

Sorry.  Firewall or antivirus blocking access?

Title: Re: Cannot Do Early Upgrade To MC25
Post by: 23Anonymous on January 13, 2019, 07:41:38 pm

hasn't been an issue in the past. Who knows what WINDOWS will randomly decide to do.
Just to be clear..... I get the redirect.... But, then I'm stuck on a page with a spinnee thingee waiting to login.
Acts like it does not know what to do or who's acct. it's supposed to get into. Never severs up a login page.

Title: Re: Cannot Do Early Upgrade To MC25
Post by: mwheelerk on January 15, 2019, 10:47:31 pm

I continue to have difficulty with the early upgrade.  I tried yet again to copy and paste my registration code and was taken to the same error page.  I hand typed the registration code and think I may have mistyped a 1 for a I and got and error message for invalid code.  I retyped the code and once again was taken to the error page.  It is definitely getting a little frustrating.

Title: Re: Cannot Do Early Upgrade To MC25
Post by: mwheelerk on January 21, 2019, 04:39:41 pm

Finally success.  After receiving another promo email on MC25 I was able to use the link provided there and successfully signed up for the upgrade.