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More => Old Versions => Media Jukebox => Topic started by: donai2 on October 07, 2003, 02:49:43 am

Title: Restore license MJ 8
Post by: donai2 on October 07, 2003, 02:49:43 am

Can someone please help me restore my license?
After rebuilding my system several days ago I went to the web site to restore the license and received a code, but it didn't work. At that time I had 10 restores left.
After repeated attempts I have no more restores left and still haven't been able to restore the license.

?
Any advise?

Don

Title: Re: Restore license MJ 8
Post by: JimH on October 07, 2003, 03:55:21 am

Please try again.

Title: Re: Restore license MJ 8
Post by: donai2 on October 07, 2003, 08:07:45 am

OK!
It now shows 14 restores left, but when I copy the code in it says "Unknown failure. Tell John."
What now?
I've obviously done something wrong, but what?
Please advise.

Don

Title: Re: Restore license MJ 8
Post by: KingSparta on October 07, 2003, 08:28:42 am

Quote

"Unknown failure. Tell John."

I guess thats John Gateley

Title: Re: Restore license MJ 8
Post by: JimH on October 07, 2003, 09:23:01 am

You don't need to do anything but visit the restore page (using IE) and enter your reg code.  The rest should be automatic.

Update your version of MJ if it's old.

Details are here:
www.mediajukebox.com/license

Title: Re: Restore license MJ 8
Post by: donai2 on October 07, 2003, 10:08:29 am

I appreciate the response.
I tried it and got the same msg; unknown failure. Tell John.
I deleted the program and reinstalled with the same result.
Help!!!!

Don

Title: Re: Restore license MJ 8
Post by: John Gateley on October 07, 2003, 10:19:57 am

Hi Don,

Now fixed. Sorry, it was a problem with the recent upgrade, and only affected a few users. Thanks for catching and reporting it.

j

Title: Re: Restore license MJ 8
Post by: donai2 on October 07, 2003, 11:35:30 am

Thanks John,
It works! You are a genius!

Regards,
Don