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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: capndad on March 29, 2019, 04:29:15 pm

Title: Reset Cloudplay Password Not Working?
Post by: capndad on March 29, 2019, 04:29:15 pm

Hi. I forgot my password to get into Cloudplay from within MC25, so I followed the instructions under "Forgot Your Password?" However, after resetting, the "Invalid User or Password" message appears. I tried 5 times and then was locked out of my account. So I submitted a request to unlock the account, but did not receive any instructions back.

Help?

Title: Re: Reset Cloudplay Password Not Working?
Post by: drmimosa on April 05, 2019, 08:34:19 am

I'm having the same problem.

I'm here: https://user.jriver.com/users/signin. Using MS Edge browser.

Password+email doesn't work. I click "Forgot Your Password?" and change the password, this generates a login page and the message "You must be signed in."

Login with my  email and new password generates "Invalid username or password."

Tried login using my forum name, also didn't work.

Also tried clearing cookies and using a private window, didn't work.

Title: Re: Reset Cloudplay Password Not Working?
Post by: JohnT on April 05, 2019, 08:41:30 am

Sorry guys, I'm looking into it this morning.  I'll report back when I figure it out.

Title: Re: Reset Cloudplay Password Not Working?
Post by: JohnT on April 05, 2019, 11:36:00 am

Could you try again?  It should work now.

Title: Re: Reset Cloudplay Password Not Working?
Post by: drmimosa on April 05, 2019, 01:13:17 pm

JohnT, yes --- I was able to reset my password and login successfully. Good work!

Looking forward to checking out this feature.

Title: Re: Reset Cloudplay Password Not Working?
Post by: JimH on April 05, 2019, 01:43:12 pm

It needs to be used inside MC (not just from a browser yet) to get the full benefit.

Title: Re: Reset Cloudplay Password Not Working?
Post by: JohnT on April 05, 2019, 06:17:28 pm

Quote from: capndad on March 29, 2019, 04:29:15 pm

Hi. I forgot my password to get into Cloudplay from within MC25, so I followed the instructions under "Forgot Your Password?" However, after resetting, the "Invalid User or Password" message appears. I tried 5 times and then was locked out of my account. So I submitted a request to unlock the account, but did not receive any instructions back.

Help?

Please try again, it should work now.