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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: quentinsmith on May 29, 2019, 12:32:11 pm

Title: Unable To Restore License
Post by: quentinsmith on May 29, 2019, 12:32:11 pm

I have been trying to restore my license for a copy of MC24 that I purchased on May 15, 2018. I've tried the "Restore Licence" prompt in MC24 using the Registration Code emailed to me but I get the response: "There was a problem restoring the license. Error details: This license is not valid." I've also tried my Registration Code on the License Restore Page and I get the same message. When I attempt to have the Registration Code emailed to me on the License Restore Page I'm returned to a blank landing page at https://rover.jriver.com/cgi-bin/restore_email.cgi and I do not receive an email.

I will provide further information if necessary - please advise.

Title: Re: Unable To Restore License
Post by: JimH on May 29, 2019, 01:10:37 pm

If you have an MC24 license, please download and install MC24.  Then use copy and paste to restore your MC24 license.  Details are here:
https://wiki.jriver.com/index.php/Restoring_a_License