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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: andyclev on August 16, 2019, 07:19:48 am

Title: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 16, 2019, 07:19:48 am

Hello, and thanks in advance for any help you can send my way.

MC 25.0.89, using for about 30 days, intermittent crashes occurring.  Turned off AV.  Uninstalled, re-installed, restored library, all the stuff to do prior to getting to this post.  All to no avail.

Help Dropdown menu says to email log file but no email addresses are to be found anywhere.

Log file too large (over 1200kb) to attach to this post, so I created this DropBox link with log files:

https://www.dropbox.com/sh/ui042b1gav8ek1x/AADXbCPhdRtSTK1WNYlpMcsKa?dl=0

I hope someone can look at a log file and see what's going on (beyond my comprehension).

Thanks again and I look forward to any feedback soon.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: Awesome Donkey on August 16, 2019, 07:40:26 am

Try turning off auto-import, and if the crashes stop then it's likely you might have a bad file or files causing it.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 16, 2019, 12:33:14 pm

Thank you!  I disabled auto-import and all child checkboxes, still crashes.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: tij on August 16, 2019, 12:36:13 pm

You can zip log and attach zip

Title: Re: App is crashing; Log files in DropBox for help?
Post by: JimH on August 16, 2019, 12:42:19 pm

Crashes can often be related to antivirus and the only way to know is to uninstall (not just disable) the antivirus.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 16, 2019, 01:01:29 pm

Hello TIJ.  The zip file is 6.45mb and limit here is 1.2mb.  I uploaded all files to a Drop Box link in prior post, though.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: bob on August 16, 2019, 01:02:36 pm

Also, please install the latest build 25.0.92 and see if the crash is still there. Thanks.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 16, 2019, 01:04:08 pm

Thanks bob!  I will do that when I get home and will report back.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: bob on August 16, 2019, 01:33:24 pm

Looks like you got a good crash dump too so if the current version doesn't solve it I'll take a look at the dump Monday.

Title: Re: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 16, 2019, 05:49:02 pm

Hello all.  I installed the latest build before uninstalling Kaspersky AV and so far so good (thru a couple of hours).

I am confident the issue would have shown itself by now, but will test more fully and will report back, hopefully as "solved".

Title: Re: App is crashing; Log files in DropBox for help?
Post by: andyclev on August 17, 2019, 08:23:19 am

Update - all seems to be just fine, played audio and video through all different zones, switching around, and the new build was flawless except when for the first time I experimented with streaming > YouTube > option to Download and Play in Player.

Video downloaded just fine but crashed when I started to play it.

Interestingly, unlike in prior crashes MC stayed afloat, allowing me to move on to do something else rather than the "Close Program" and restart.

I will conclude this post as "solved" and will monitor the Download Video and Play in Player thing, but it's not something I need and feel I would be looking for problems that don't really bother me.

Thanks for all the help and I look forward to becoming a good contributor going forward.  MC is one incredible package and the best investment I've made in a VERY long time.  Thank you JRiver!

Title: Re: App is crashing; Log files in DropBox for help?
Post by: JimH on August 17, 2019, 08:36:05 am

You're welcome.  Thanks for saying so.