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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: mugs on August 20, 2019, 09:20:02 am

Title: MediaCenter 25 shuts down constantly
Post by: mugs on August 20, 2019, 09:20:02 am

I recently built a new PC. I installed media center on it as i had it on the other PC. However upon importing I noticed that it would not complete the import and would shut down. So I tried just leaving it on without importing. Same thing it shut down within a few minutes. I am unsure what to do about this. I have uninstalled several times and reinstalled. I have been using Media Center for quite some time and would like to continue to do so. Please advise!!

Title: Re: MediaCenter 25 shuts down constantly
Post by: JimH on August 20, 2019, 09:24:29 am

Try narrowing down the directories you import.  There may be a bad file somewhere. 

Turn on logging and look at the bottom of the previous log after a crash.

It's also possible the machine isn't stable. 

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 20, 2019, 09:31:32 am

Thank you for the quick reply. I am not even trying to import now it just will not stay running. I have no issues with anything else the machine has been running for a couple of months now with no issues. I will try turning on logs although I am not quite sure where that is. I can surely find it.

Title: Re: MediaCenter 25 shuts down constantly
Post by: JimH on August 20, 2019, 09:36:55 am

Try restoring your license.

What is the full version?

Check your autoimport settings.

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 20, 2019, 10:12:06 am

I have tried restoring my license. That did not seem to work. The version is 25.0.92 64 bit. I will try to have a look at my auto import it should be off. It is shutting down now with about 1 minute.

Title: Re: MediaCenter 25 shuts down constantly
Post by: JimH on August 20, 2019, 10:16:55 am

Turn on logging and look at the bottom of the previous log after it crashes.

Check your settings for File Locations.

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 20, 2019, 10:21:21 am

I have turned logging on. I looked but saw nothing that really just jumped out. Perhaps someone with a bit more knowledge of the program might see something. What exactly do you mean by file locations? Program files? I installed with all the defaults.

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 21, 2019, 08:42:42 am

Still no love it is staying on longer ....sometimes. It still shuts down when I try to import a folder. Auto import is not enabled. I dont believe there is another software that works the way MC does but if it isnt working I will not be able to use it or continue upgrading. I hope someone can help with this issue.

Title: Re: MediaCenter 25 shuts down constantly
Post by: Matt on August 21, 2019, 08:43:43 am

Please share a log after a crash running import.  It will probably point to a bad file and if you share that file, we'll handle it gracefully.

Thanks.

Title: Re: MediaCenter 25 shuts down constantly
Post by: JimH on August 21, 2019, 08:54:44 am

Antivirus?

We're not seeing stability problems, in general.

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 21, 2019, 08:55:33 am

Here is the log

Title: Re: MediaCenter 25 shuts down constantly
Post by: mugs on August 21, 2019, 08:56:57 am

I have put an exception in the antivirus for the jriver folder in program files. If there is another place I need to add an exception I can do that.

Title: Re: MediaCenter 25 shuts down constantly
Post by: Matt on August 21, 2019, 09:05:12 am

I've fixed the crash for the next build.  Thanks for the log.

Title: Re: MediaCenter 25 shuts down constantly
Post by: DocLotus on August 21, 2019, 12:57:38 pm

Was having the same problem. Music playing just fine (sometimes for hours) then NOTHING. This had been happening over the last several builds.  Glad that it is fixed.

Title: Re: MediaCenter 25 shuts down constantly
Post by: fitbrit on August 21, 2019, 10:15:57 pm

Quote from: Matt on August 21, 2019, 09:05:12 am

I've fixed the crash for the next build.  Thanks for the log.

Amazing. My family has been going crazy with this same thing I believe, going back a few builds. I thought it must be a bad file trying to auto-import, but didn't have time to check it out. I hope your fix fixes my issue too.
Thanks, Matt