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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: GAFFJACK on September 25, 2019, 01:53:33 pm

Title: MC25 asking frequently to "restore" on the same computer
Post by: GAFFJACK on September 25, 2019, 01:53:33 pm

MC25 has asked me to restore M25 now 3 times for no reason.  Same machine.
In fact this last time I was just listening to M25 and then shut down the computer and went for lunch. Restarted the computer after lunch and M25 asked me again to restore it.

There should be no reason to ask for a restore and allotted restores continue to drop.

Title: Re: MC25 asking frequently to "restore" on the same computer
Post by: Matt on September 25, 2019, 01:57:35 pm

Only something changing the system fundamentally should cause a restore to be needed.  Maybe an anti-virus?

I just reset your restores though.

Cheers.

Title: Re: MC25 asking frequently to "restore" on the same computer
Post by: GAFFJACK on September 25, 2019, 03:21:27 pm

One of the restores was legitimate as I wanted MC25 on this computer. But thanks for restoring, much appreciated.

I am not sure what has changed on the computer, but Dell has done some "remote tinkering" on this new machine and perhaps that triggered a couple of them. However, I am not sure what happened today at lunch. Will keep an eye on it.

Thanks so much for the great customer service (something lacking with other programs).
And more importantly, thanks for a wonderful and very flexible media program.  Love it!
 

Title: Re: MC25 asking frequently to "restore" on the same computer
Post by: michael123 on September 28, 2019, 10:55:53 am

Quote from: Matt on September 25, 2019, 01:57:35 pm

Only something changing the system fundamentally should cause a restore to be needed.  Maybe an anti-virus?

I just reset your restores though.

Cheers.

It happens to me once every couple of months (and I install a new build as soon as JRiver prompts)

Maybe you can add some diagnostics into JRiver so I could look into?

Don't put a blame on antivirus, in the ends that's part of today's environment.
Work with Microsoft (if you think that's Defender) to make it work smoothly

That's not a professional attitude,
sorry

Title: Re: MC25 asking frequently to "restore" on the same computer
Post by: michael123 on October 01, 2019, 12:42:49 am

Got another time "The trial period has expired" and starting MC 25.

Title: Re: MC25 asking frequently to "restore" on the same computer
Post by: marko on October 01, 2019, 03:56:46 am

One of the most common causes of this, is a change of computer name...

Is this something that is happening in either of your environments?