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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: mbnounou on January 05, 2020, 01:10:28 pm

Title: double payment for jr 26 ??
Post by: mbnounou on January 05, 2020, 01:10:28 pm

i have a double payment on james river 26 what can i do for refunding?
Thanks

Title: Re: double payment for jr 26 ??
Post by: Deanna on January 07, 2020, 10:56:01 am

Thank you for bringing this to our attention.  We will issue a refund for one of the charges.
Deanna

Title: Re: double payment for jr 26 ??
Post by: mbnounou on January 08, 2020, 04:55:10 am

do you need   some information ?
this has been done on 12/26 and paid by visa card
thanks  for indicating the license ( one) which will be used

Title: Re: double payment for jr 26 ??
Post by: JimH on January 08, 2020, 07:16:54 am

Deanna will contact you if she does.  You should see a refund in a day or two.

Title: Re: double payment for jr 26 ??
Post by: mbnounou on January 20, 2020, 07:02:23 am

no response is still  joanna here ?? Thanks

Title: Re: double payment for jr 26 ??
Post by: JimH on January 20, 2020, 07:11:12 am

I'll remind Deanna, but did you check your credit card statement?

Look for email from jriver in your spam folder.

Title: Re: double payment for jr 26 ??
Post by: Deanna on January 23, 2020, 06:36:05 am

The credit was processed yesterday, 22 January.