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More => Old Versions => JRiver Media Center 26 for Mac => Topic started by: DmitryB on March 02, 2020, 10:40:17 pm

Title: MC26 crashing on open
Post by: DmitryB on March 02, 2020, 10:40:17 pm

So I just upgraded to the newest MC26 - and can no longer open it. It crashes the moment it opens. What's happening? I'm on Mojave 10.14.6. iMac Pro.

Title: Re: MC26 crashing on open
Post by: rhkrhk on March 02, 2020, 11:02:35 pm

Same problem in Windows 10 - I tried reinstalling MC 25 -s worked for a few seconds then crashed with an error message that "something happened".

 Downloaded MC 26, plugged in my MC key  - program claimed it accepted it.
Same problem.

FWIW: original installation W7. Restored an image onto a different drive so I could install W10 over it to save settings.
All other programs are working:  can use Windows Media Player for mpg files - movies in various formats work (media center, VLC media player etc).  Only MC  won't play nicely.

Title: Re: MC26 crashing on open
Post by: JimH on March 03, 2020, 06:57:38 am

Full version of MC?

26.0.29 is here:
https://yabb.jriver.com/interact/index.php/topic,124365.0.html

Title: Re: MC26 crashing on open
Post by: bob on March 03, 2020, 10:27:14 am

Quote from: DmitryB on March 02, 2020, 10:40:17 pm

So I just upgraded to the newest MC26 - and can no longer open it. It crashes the moment it opens. What's happening? I'm on Mojave 10.14.6. iMac Pro.

Working fine here on nearly the same hardware.
Can you attach the apple crash dump?

Title: Re: MC26 crashing on open
Post by: DmitryB on March 03, 2020, 07:14:35 pm

Just downloaded from the link (vs. upgrading from within the app) and same thing: it crashes right away. Here's the partial Apple crash (it goes on more, obviously).

Just as a reference: I download the app, drag it into Applications, replace the old one on the prompt.

Title: Re: MC26 crashing on open
Post by: bob on March 03, 2020, 07:21:44 pm

Quote from: DmitryB on March 03, 2020, 07:14:35 pm

Just downloaded from the link (vs. upgrading from within the app) and same thing: it crashes right away. Here's the partial Apple crash (it goes on more, obviously).

Just as a reference: I download the app, drag it into Applications, replace the old one on the prompt.

Could you copy the text of the crash dump into a textedit document then attach it here?

Title: Re: MC26 crashing on open
Post by: DmitryB on March 03, 2020, 07:30:47 pm

Here goes the full report.

Title: Re: MC26 crashing on open
Post by: DmitryB on March 04, 2020, 07:14:48 pm

Any thoughts/fixes? I can't use the program...

Title: Re: MC26 crashing on open
Post by: JimH on March 04, 2020, 07:18:55 pm

Quote from: rhkrhk on March 02, 2020, 11:02:35 pm

Same problem in Windows 10 - I tried reinstalling MC 25 -s worked for a few seconds then crashed with an error message that "something happened".

 Downloaded MC 26, plugged in my MC key  - program claimed it accepted it.
Same problem.

FWIW: original installation W7. Restored an image onto a different drive so I could install W10 over it to save settings.
All other programs are working:  can use Windows Media Player for mpg files - movies in various formats work (media center, VLC media player etc).  Only MC  won't play nicely.

The original post was for a Mac.  Your Windows problem is certain to be different.  Antivirus problem?

Please post on the Windows board and include the full version of MC that you use.

Title: Re: MC26 crashing on open
Post by: bob on March 05, 2020, 12:32:44 pm

Quote from: DmitryB on March 04, 2020, 07:14:48 pm

Any thoughts/fixes? I can't use the program...

How far does it get before you see a crash?
Does the main screen come up?

Under System Preferences->Security and Privacy->Privacy->Accessibility
is Media Center 26 listed?

Title: Re: MC26 crashing on open
Post by: DmitryB on March 05, 2020, 09:31:11 pm

Yep, it's listed there!

The program crashes as soon as the "home screen" opens.

Quote from: bob on March 05, 2020, 12:32:44 pm

How far does it get before you see a crash?
Does the main screen come up?

Under System Preferences->Security and Privacy->Privacy->Accessibility
is Media Center 26 listed?

Title: Re: MC26 crashing on open
Post by: DmitryB on March 06, 2020, 05:38:16 pm

I'm just going to try to reinstall a previous version so I can actually listen to music. Maybe the next release won't be doing this.

Title: Re: MC26 crashing on open
Post by: DmitryB on March 06, 2020, 11:35:27 pm

Reinstalled 26.0.26 and it works fine...

Title: Re: MC26 crashing on open
Post by: bob on March 07, 2020, 09:48:54 am

Quote from: DmitryB on March 06, 2020, 11:35:27 pm

Reinstalled 26.0.26 and it works fine...

Thanks for the feedback.
We'll have a newer build shortly..

Title: Re: MC26 crashing on open
Post by: bob on March 07, 2020, 10:18:38 am

Quote from: bob on March 07, 2020, 09:48:54 am

Thanks for the feedback.
We'll have a newer build shortly..

Would you give this one a try please and let us know? Thanks!
http://files.jriver.com/mediacenter/test/MediaCenter260032.dmg

Title: Re: MC26 crashing on open
Post by: DmitryB on March 10, 2020, 07:42:28 pm

bob,

This works!! Whatever you did, thank you!

Title: Re: MC26 crashing on open
Post by: bob on March 12, 2020, 09:28:21 am

Quote from: DmitryB on March 10, 2020, 07:42:28 pm

bob,

This works!! Whatever you did, thank you!

Thanks for the feedback!

Title: Re: MC26 crashing on open
Post by: kbmill63 on March 15, 2020, 01:05:45 pm

Mine is crashing too, shortly after opening the program.
Mac Mini, Catalina 10.15.3
Media Center 26.0.34

Title: Re: MC26 crashing on open
Post by: Awesome Donkey on March 15, 2020, 01:16:49 pm

Have you tried disabling auto-import and see if that stops the crashing?

Title: Re: MC26 crashing on open
Post by: kbmill63 on March 15, 2020, 02:53:13 pm

I disabled all of the default auto import options and it seems to be stable.

Title: Re: MC26 crashing on open
Post by: JimH on March 15, 2020, 03:17:21 pm

If you can determine which file or file type causes the crash, we'd like to see a sample.

Title: Re: MC26 crashing on open
Post by: bob on March 16, 2020, 02:05:10 pm

Quote from: JimH on March 15, 2020, 03:17:21 pm

If you can determine which file or file type causes the crash, we'd like to see a sample.

If your turn logging on and run the auto-import it should crash again with useful log info.