INTERACT FORUM

Devices => PC's and Other Hardware => Topic started by: maf3187 on April 15, 2020, 10:43:43 pm

Title: Problems getting music files to play
Post by: maf3187 on April 15, 2020, 10:43:43 pm

I just upgraded from the MC21 to the MC26.  I was having problems playing the music in my library, all my audio files appeared as available, when I selected a track to play it would load in the player window but then never start playing.  It had been some time since I accessed JRiver so I thought maybe I just needed to go through the upgrade process and the issues would resolve themselves.  With the upgraded license I'm still having the same issues.  The primary files I see in the properties are .APE files and .M4A files.  Can anyone help with any advice??  Thank you!!

Title: Re: Problems getting music files to play
Post by: tij on April 15, 2020, 10:55:58 pm

Check antivirus settings ... changing to major new version required taming antivirus for that major version (whatever you did to tame antivirus for MC21 ... repeat it for MC26)

Title: Re: Problems getting music files to play
Post by: maf3187 on April 16, 2020, 10:47:32 am

Thanks, issue is resolved.  I had to select MC26 as an approved app.  Thanks for pointing me in the right direction!!

Title: Re: Problems getting music files to play
Post by: JimH on April 16, 2020, 12:34:53 pm

What antivirus?