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More => Old Versions => JRiver Media Center 26 for Windows => Topic started by: MsafiriAfrique on June 06, 2020, 11:15:34 pm

Title: newbie question: how do I submit my problem log?
Post by: MsafiriAfrique on June 06, 2020, 11:15:34 pm

I followed the instructions to create a zip file of the problem log (attached here).  Now what? 

My issue is that when I import my playlist about 10 % of the tunes show status "error" during download and then convert to "In Queue" once the operation is complete.

Thanks.

Title: Re: newbie question: how do I submit my problem log?
Post by: MsafiriAfrique on June 06, 2020, 11:27:51 pm

By "import my playlist" I meant "sync to my handheld."  Thanks for any help.

Title: Re: newbie question: how do I submit my problem log?
Post by: JimH on June 07, 2020, 06:42:10 am

If you're converting the files when you sync, what format?  Maybe it's having trouble with the encoding.  Not enough temp space, for example. 

Try converting files manually, just to test.  Select a few and right click.

Title: Re: newbie question: how do I submit my problem log?
Post by: MsafiriAfrique on June 07, 2020, 10:05:46 am

Thanks for responding.  The files are a mix, flac, mp3, etc.  My device is Kann (Astel&Kern).  I erased the SD then reloaded each playlist separately.  That appears to be working.  Still loading.