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More => Old Versions => JRiver Media Center 27 for Windows => Topic started by: iruga on February 07, 2021, 05:26:22 pm

Title: JRiver no longer opening.
Post by: iruga on February 07, 2021, 05:26:22 pm

Hi,

I ran some updates via windows update and now JRiver is not opening anymore.  It gives me a message saying it did not close properly and three things to put back to default so it will open, but nothing happens.  I have tried reinstalling it but that has not helped.  I have Windows Defender turned off and no other anti virus programs.  It was working flawlessly last night.  I can still open the CD labeler and media editor that also came with it.

Has anyone else recently come across this issue?

Edit:  I went into event viewer to see what the error was:

Faulting application name: Media Center 27.exe, version: 27.0.57.0, time stamp: 0x6008c279
Faulting module name: Media Center 27.exe, version: 27.0.57.0, time stamp: 0x6008c279
Exception code: 0xc0000005
Fault offset: 0x000000000000507a
Faulting process id: 0x2c78
Faulting application start time: 0x01d6fda7150b5f61
Faulting application path: C:\Program Files\J River\Media Center 27\Media Center 27.exe
Faulting module path: C:\Program Files\J River\Media Center 27\Media Center 27.exe
Report Id: a00d0ba4-4257-4d30-b75c-dddb85686bfa

Title: Re: JRiver no longer opening.
Post by: Awesome Donkey on February 07, 2021, 05:49:41 pm

Try the latest build, available here: https://yabb.jriver.com/interact/index.php/topic,128472.0.html

Title: Re: JRiver no longer opening.
Post by: iruga on February 07, 2021, 05:57:12 pm

Unfortunately that did not help.

Title: Re: JRiver no longer opening.
Post by: JimH on February 07, 2021, 06:18:23 pm

Try the 32 bit version of MC.

Configure Windows Defender.

Title: Re: JRiver no longer opening.
Post by: iruga on February 07, 2021, 06:21:24 pm

Will do, I have also tried opening it on a fresh user account and it opens fine.  So whatever was 'updated' on my actual user account last night seems to be preventing it.

Title: Re: JRiver no longer opening.
Post by: iruga on February 07, 2021, 06:32:07 pm

I have tried the 32 bit version and I have configured Windows Defender and then rebooted, neither worked.

Title: Re: JRiver no longer opening.
Post by: iruga on February 07, 2021, 07:10:37 pm

I was able to install and use JRiver 25.  Still no idea why 27 will no longer open.

Title: Re: JRiver no longer opening.
Post by: EnglishTiger on February 08, 2021, 12:15:46 am

Since it sounds like something may have corrupted the installed MC27 files/folders try running CHKDSK to see if there are any bad/failing sectors on your system disc.

Title: Re: JRiver no longer opening.
Post by: iruga on February 09, 2021, 01:28:55 am

Will do, thank you for the suggestion.

Title: Re: JRiver no longer opening.
Post by: zybex on February 09, 2021, 03:49:39 am

If MC opens with a different user profile then it's likely just a corrupt folder or registry profile.

You can try this:
1. With Regedit, rename the key "HKEY_CURRENT_USER\Software\JRiver\Media Center 27" to "bad.Media Center 27". Try to start MC.
2. if that fails, rename the folder "C:\Users\PFonseca\AppData\Roaming\J River\Media Center 27" to "bad.Media Center 27". Try to start MC.

If 2 works, you can re-import your files or restore from a Backup. You'll need to reconfigure MC from scratch.
Note that the folder contains your database! Do not delete it, or at least make a backup of it.