INTERACT FORUM
More => Old Versions => JRiver Media Center 28 for Windows => Topic started by: opalroy on August 08, 2021, 11:18:12 am
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Device name
Processor AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz
Installed RAM 32.0 GB
Device ID D65F7F83-43F7-4AFF-8614-E629BDCB80E1
Product ID 00330-80000-00000-AA266
System type 64-bit operating system, x64-based processor
Pen and touch Single touch support
Edition Windows 10 Pro
Version 21H1
Installed on 01/08/2021
OS build 19043.1151
Experience Windows Feature Experience Pack 120.2212.3530.0
Unexpected shutdown of Application version 28.28.0.49
I upgraded to 24.0.49 and finding that the UI keeps shutting down, both when playing music and when I am not playing music. I thought it was a problem with the install, so I deleted everything and reinstalled everything from scratch.
I did not use the backup file to restore the library, but allowed the music files to be imported again onto the new install.
The shutdown of the application occurs about 3 to 4 minutes after it has been started. I have had a look at the troubleshooting tips you have provided and I don’t believe any are relevant to the problem I am having. I have taken two log dumps, which I have attached to this mail.
The log dumps were taken during the application shutdown, when I was playing music and when no music was being played.
Grateful for your assistance in resolving this issue
Thanking you in anticipation of your assistance
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The two most common reasons for this behavior are antivirus or bad files.
Try configuring Windows Defender (thread on this board) and don't run another antivirus.
You could also try restoring a backup from your previous version. MC makes them automatically. Search for *.zip files.
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Try disabling auto-import. A bad file somewhere in your music folders can cause this.