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More => Old Versions => JRiver Media Center 28 for Windows => Topic started by: mplicit on August 16, 2021, 06:13:37 pm

Title: Error: (hr=0x80004005)
Post by: mplicit on August 16, 2021, 06:13:37 pm

When I try to play some  video files MC28 build 49 and MC27 build 85 show the following message:
Failed to play or parse file (hr=0x80004005)
I can play the files using other players on my PC (windows10) and on my TV and Satellite receiver.

Title: Re: Error: (hr=0x80004005)
Post by: mattkhan on August 17, 2021, 12:30:13 am

You may find some clues about what happened in the log

https://wiki.jriver.com/index.php/Logging

Title: Re: Error: (hr=0x80004005)
Post by: tij on August 17, 2021, 12:47:12 am

I usually get that error if audio device MC is using somehow become inaccessible from Windows (in my case probably due to hdmi handshake) … Windows restart clears that problem for me

Title: Re: Error: (hr=0x80004005)
Post by: mattkhan on August 17, 2021, 02:02:52 am

I think it's some generic windows "can't open a file" type of error hence the logs are useful to see what it was doing at the time

Title: Re: Error: (hr=0x80004005)
Post by: mplicit on August 17, 2021, 05:37:13 am

Thank you for your replies. Forgive my ignorance: where do I go to check the log files?
Cheers
M.

Title: Re: Error: (hr=0x80004005)
Post by: tij on August 17, 2021, 06:48:07 am

Quote from: mattkhan on August 17, 2021, 12:30:13 am

You may find some clues about what happened in the log

https://wiki.jriver.com/index.php/Logging

Read the link @mattkham gave :)

Title: Re: Error: (hr=0x80004005)
Post by: mplicit on August 17, 2021, 10:00:50 am

ok thanks

Title: Re: Error: (hr=0x80004005)
Post by: mplicit on August 17, 2021, 08:01:32 pm

Fixed :)

Although the option "Support extra long filename" was ticked MC could import them but not open them.
I shortened the Filenames and the issue was fixed.

Thanks

Title: Re: Error: (hr=0x80004005)
Post by: Awesome Donkey on August 18, 2021, 03:48:15 am

You probably also need to enable extra long filenames in Windows itself as well.

Title: Re: Error: (hr=0x80004005)
Post by: mplicit on August 22, 2021, 02:49:28 pm

Will do. Thanks.