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More => Old Versions => JRiver Media Center 28 for Windows => Topic started by: dmeinl on December 30, 2021, 03:32:47 am

Title: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: dmeinl on December 30, 2021, 03:32:47 am

If MC28 runs some files, it gets slower and slower and finally crashes without any message. The log just shows an unhandled exception (TopLevelExceptionFilter: Unhandled exception). Tried everything from changing graphic and sound drivers, deactivate all unnecessary devices including the embedded CPU GPU, even moving MC and all files to a different drive, unsuccessful! I'm running some zones and I can reproduce the behaviour with just playing a file, skipping multiple files forward or backward and MC crashes after some skips. Moved then to an older version MC280053 and everything runs stable now again. Running an AMD Ryzen 5700G on an ASUS X570-Pro and NVIDIA RTX 2070. The performance graphs and all loads were very low at all time. It happens with images, sound- or moviefiles. As the situation is solved for me by now, I'm blocked for any updates.

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: JimH on December 30, 2021, 07:25:14 am

Antivirus?

What OS?

What version of MC?

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: dmeinl on December 31, 2021, 02:28:30 am

- Antivirus off
- Windows 11 22483.1011
- Sorry, tried not every MC version in between, but the issues exists for sure with 28.0.92 & 28.0.94
- For a quick reproduction of the issue: Play a video in one zone, play some images in another zone, skip some images with MCC 10003 and MC will crash after a while

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: JimH on December 31, 2021, 08:13:07 am

What antivirus are you using? 

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: dmeinl on January 07, 2022, 06:06:56 am

Just Windows Defender. Settings according to this forum. Disabling antivirus makes no difference.

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: JimH on January 07, 2022, 08:49:07 am

I'm sorry, but I don't know.  Try this thread and the antivirus thread linked in the first post for ideas.

https://yabb.jriver.com/interact/index.php/topic,24031.300.html

Start at the end and work back.

Are you certain there's no other security software running?

Are the drives internal?

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: dmeinl on January 08, 2022, 05:02:45 am

Really appreciate your feedback, unfortunately I have to say again there is absolutely no security software running besides. I will definitely work through your suggested thread in the next few days. But I just wonder why version 53 runs without any problems at all. Will report back when I've gone through the suggested steps.

Title: Re: MC28 crashes latest versions / TopLevelExceptionFilter: Unhandled exception
Post by: JimH on January 08, 2022, 07:51:46 am

That's common with antivirus software.  It might allow most builds (53, etc.) but then flag one.  Happens all the time.  A newer build might then work.