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More => Old Versions => JRiver Media Center 29 for Windows => Topic started by: sdelange99 on July 25, 2022, 06:18:39 am

Title: Duplicate purchase
Post by: sdelange99 on July 25, 2022, 06:18:39 am

Hi there,

I just bought an upgrade to MC29, but my mouse double-clicked the confirm button with the text below it to only click it once... Now I've been charged twice and received two new Master Licenses. I've not used either one so I'm hoping I can get one of these cancelled.

Title: Re: Duplicate purchase
Post by: sdelange99 on July 25, 2022, 06:19:32 am

Should've posted this in the Purchase and Licensing help topic. Excuse me.

Title: Re: Duplicate purchase
Post by: JimH on July 25, 2022, 06:44:10 am

Quote from: sdelange99 on July 25, 2022, 06:18:39 am

Hi there,

I just bought an upgrade to MC29, but my mouse double-clicked the confirm button with the text below it to only click it once... Now I've been charged twice and received two new Master Licenses. I've not used either one so I'm hoping I can get one of these cancelled.

We can fix that.  Thanks for your purchase.

Title: Re: Duplicate purchase
Post by: sdelange99 on July 25, 2022, 08:24:35 am

Great! Are you able to find it through my email address or do I have to mail to someone?

Title: Re: Duplicate purchase
Post by: JimH on July 25, 2022, 09:31:41 am

Your forum email address.

You can write deanna at jriver.