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More => Old Versions => JRiver Media Center 30 for Windows => Topic started by: woollies66 on October 22, 2022, 10:06:03 am

Title: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 22, 2022, 10:06:03 am

Hi

JRiver 30 v 19 is opening multiple "jriver web services" background processes (90+) which causes 90%+ CPU utilization and causes PC to become unresponsive. I'm running windows 11 latest release (fully Up to Date). All AV exclusions are in place.

JRiver 29 works perfectly on the same device no issues.

Any ideas?

Woollies 66

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: JimH on October 22, 2022, 10:21:46 am

What antivirus software are you using?

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 22, 2022, 10:44:18 am

defender

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 22, 2022, 11:03:39 am

This may be similar to the "opening too many tabs" error posted. Only difference is that on my device JRiver hangs.

I had been performing some music library maintenance tasks using smart lists, before this started happening. Circa 450k tracks about 10tb.

I have not uninstalled/Reinstalled JRiver 30 yet.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: JimH on October 22, 2022, 11:33:41 am

Double check your settings with the thread here on Windows defender.

Make sure you have the latest build of MC 30. It's available at the top of this board.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 22, 2022, 12:20:49 pm

Hi

I am on the latest release and all defender AV exclusions have been correctly applied.

Does JRiver "remember" what/how many panes/tabs are open during a session and attempt to re-open them on a re-start? Could this be causing the multiple web background processes to be spawned?

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: eve on October 22, 2022, 02:15:52 pm

Quote from: woollies66 on October 22, 2022, 11:03:39 am

This may be similar to the "opening too many tabs" error posted. Only difference is that on my device JRiver hangs.

I had been performing some music library maintenance tasks using smart lists, before this started happening. Circa 450k tracks about 10tb.

I have not uninstalled/Reinstalled JRiver 30 yet.

I have encountered the "why is JRiver spawning all these tabs" issue in the last few weeks. CTRL+W will help you here (it's the shortcut to close tabs).

There's a chance it's going to crash / lock JRiver I think. It hasn't locked it for me beyond the first time but I've been pretty good at quitting, then closing the tabs on reopen before things get hairy. IIRC the tabs JRiver was spawning were spotlight tabs.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 23, 2022, 02:41:26 am

Thanks Eve for the Ctrl-W tip, I'll try it should I need it in the future.

I resorted to "scrubbing" JRiver 30 and re-installing and restored library from backup.

In the interim I'll ensure that all panes/tabs are closed.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: eve on October 23, 2022, 01:38:16 pm

Quote from: woollies66 on October 23, 2022, 02:41:26 am

Thanks Eve for the Ctrl-W tip, I'll try it should I need it in the future.

I resorted to "scrubbing" JRiver 30 and re-installing and restored library from backup.

In the interim I'll ensure that all panes/tabs are closed.

Yeah! It should work. If the computer running MC isn't super performant, I can absolutely see this causing lockouts / performance issues. If it happens again, try to ctrl+w the random tabs as soon as you can. RAM usage kind of ballooned when this happened to me but I have gobs of it, so on something less capable, could be an issue.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: cncb on October 24, 2022, 09:36:47 am

Can you please give us more details about when this happens?  Any steps to reproduce it consistently?  Thanks.

Title: Re: JRiver 30 v 19 - Opening multi JRiver web Background processes
Post by: woollies66 on October 26, 2022, 11:20:19 am

Hi

I'll re-run the scenarios I undertook prior to the problem manifesting, unfortunately I will not be able to do this until the weekend.

I'll document the steps and post back the results

Br

Woollies66