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More => Old Versions => JRiver Media Center 30 for Windows => Topic started by: CountryBumkin on March 16, 2023, 11:54:03 am

Title: Is anyone else having problem with "Get Movie & TV Info" feature [Solved]
Post by: CountryBumkin on March 16, 2023, 11:54:03 am
I added a new movie to my collection, but the "Get Movie & TV Info" data search is not returning anything (stuck "Searching for Results"). Today is March 16th. My last addition was on 3/3 and no problem then. I'm using MC30.0.76

I assume the search feature is just down for now. I tried a couple of times today.

Is it just me?
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: tzr916 on March 16, 2023, 02:39:51 pm
Presently it's working for me here
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: CountryBumkin on March 17, 2023, 04:58:06 am
It's still not working here.
I only get data from "Metacritic" and there is nothing showing for the movie "Devotion" (the 2022 movie starring Jonathan Majors and Glen Powell).
I tried running it on a movie that already had data (an import I did on 3/3) and that time the movie data was found - but again the only source its looking at is Metacritic.
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: mattkhan on March 17, 2023, 05:11:05 am
Look in the log to see what, if any, errors are reported
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: zybex on March 17, 2023, 05:46:14 am
Make sure [Media Sub Type] is set to Movie. You can also populate the [IMDB id] field to help MC find it (tt7693316).
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: CountryBumkin on March 19, 2023, 02:24:56 pm
Hi guys,
Still not working. I tried again with the movie "Devotion" after a few minutes the search ended and came back with nothing. Then I tried a movie that I previously looked up (known good data available) and this time it worked (still took a long time) but I got the art work and all, howevert the only source being used is Metacritic. I'm pretty sure there are other sources.

Attached is the log. If you use the find tool in notepad and search for "Devotion", the first hit is around 0031430. Other hits throughout 199479831, 199542333, etc.

I cant figure out what is wrong from the Log. If anyone else can take a look I would be very appreciative. I was only able to provide some of the log file as the original/full file size is too large to attach here.
Thanks
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: Hendrik on March 19, 2023, 03:41:33 pm
The requests to TMDB timeout after 20 seconds. Sounds like some network issues on your end, considering it works for everyone else still.

I assume you can actually access https://www.themoviedb.org/movie/653851-devotion ?
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: JimH on March 19, 2023, 04:59:58 pm
It's spending 20 seconds waiting and then failing.


0051445: 4784: Reader: CWinINetReader::Open: ConnectToURL failed, timed out (20000 ms), URL=https://api.themoviedb.org/3/search/movie?api_key=[removed]  &query=Devotion&language=en
0051445: 4784: Reader: CWinINetReader::Close: Start
0051446: 2576: Reader: CWinINetReader::DownloadFromHTTPURL: Canceled (checked after HttpSendRequest)
0051446: 2576: Reader: CWinINetReader::DownloadFromHTTPURL: Finish (20014 ms)
0051446: 2576: Reader: CWinINetReader::Thread: Finish (20014 ms)
0051477: 4784: Reader: CWinINetReader::Close: Finish (31 ms)
0051477: 4784: Reader: CWinINetReader::Open: Finish (20046 ms)
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: JimH on March 19, 2023, 05:02:44 pm
You may have an Internet access problem (firewall, etc.)

If I copy the URL from the above text and enter it in a browser, I get something.
Code: [Select]
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Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: JimH on March 19, 2023, 05:04:03 pm
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After having refused the money offered by him in compensation for her dishonour, Maria wanders desperately, with her baby in her arms, until she decides to accept the propositions of a stranger, with the single aim of buying a gun to carry out her own revenge.","popularity":0.6,"poster_path":null,"release_date":"1914-02-01","title":"A Wife's Devotion","video":false,"vote_average":0.0,"vote_count":0},{"adult":false,"backdrop_path":null,"genre_ids":[10749,18],"id":314116,"original_language":"ja","original_title":"執炎","overview":"The tragic tale of Kiyono, a young woman from the mountain who fell in love with Takuji, a fisherman's son, and her devotion to him during a time of war.","popularity":1.027,"poster_path":"/9h1BSATpPUGmgnmOzGiEQ7yI5uY.jpg","release_date":"1964-11-22","title":"The Flame of Devotion","video":false,"vote_average":6.8,"vote_count":5}],"total_pages":5,"total_results":84}
Title: Re: Is anyone else having problem with "Get Movie & TV Info" feature (March 16th)?
Post by: CountryBumkin on March 20, 2023, 06:34:25 am
The requests to TMDB timeout after 20 seconds. Sounds like some network issues on your end, considering it works for everyone else still.

I assume you can actually access https://www.themoviedb.org/movie/653851-devotion ?

I can access this website by clicking on the link you provided, but can't get anything through MC30. So weird. I didn't change anything on my computer/network (maybe a Windows 10 update did something).

I tried searching for data on other movies and it is still slow and only returns Metacritic results. Maybe I have only been getting Metacritic data for a while and never noticed anything wrong because it came back with useful data (whereas the movie Devotion has no info at Metacritic yet).

I will try installing MC30 on a different computer at home and see if that works.

Not sure if this matters, but I tried to go to "https://api.themoviedb.org/3/search/movie?api_key=[removed]%C2%A0%20&query=Devotion&language=en" - but that fails with an "Invalid API" message.
Title: Re: "Get Movie & TV Info" feature FIXED ITSELF
Post by: CountryBumkin on March 27, 2023, 07:26:21 am
Just to update - the problem with the Get Movie & TV function has resolved itself. I did not change anything (didn't know what to do). But it is working now.