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More => Old Versions => JRiver Media Center 29 for Mac => Topic started by: gradu8ed on April 08, 2023, 07:47:47 pm

Title: White screen of death MC29
Post by: gradu8ed on April 08, 2023, 07:47:47 pm

I can't figure out what I've done. Start up and playback are fine but when I hit the stop button for audio/video the screen goes white and gets stuck. The only way to get out is to quit *and sometimes force quit) the escape key makes no difference too. I can pause and go to the next song/show/movie with no problem. I've tried the different keyboard shortcuts to change the view but that doesn't work. I tried a fresh install and that didn't work either.

Help

Matt

Title: Re: White screen of death MC29
Post by: JimH on April 09, 2023, 01:09:01 am

Video driver problem?

Here's a similar problem on Linux that might give you a clue:
https://yabb.jriver.com/interact/index.php/topic,135214.0.html

Title: Re: White screen of death MC29
Post by: gradu8ed on May 30, 2023, 03:19:59 pm

 ?

I've added a log file with the problem repeated three times. JimH suggested that it might be a video driver issue relating to a post regarding the Linux system, I checked that out but I don't think it's relevant. I'm running the Most recent (3 months old) M2 Pro processor with 32GB of ram, so there is no reason to think it's a hardware issue. One thing I didn't originally include was that this problem only occurs on movies and shows, stopping audio tracks works fine.

Title: Re: White screen of death MC29
Post by: Awesome Donkey on May 30, 2023, 04:15:19 pm

You might try MC31 and see if the issue was fixed in a later version. Also probably a good idea to double check permissions for MC (making sure it has the screen recording permission at least). You can read Bob's post about the permissions MC needs here: https://yabb.jriver.com/interact/index.php/topic,134228.0.html

Title: Re: White screen of death MC29
Post by: bob on May 30, 2023, 05:37:59 pm

Try the MC31 trial first. It's possible this is a solved issue.
Backup your library in MC29 and restore it in MC31.

Title: Re: White screen of death MC29
Post by: gradu8ed on May 30, 2023, 06:26:24 pm

 ;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt

Title: Re: White screen of death MC29
Post by: bob on May 30, 2023, 08:14:33 pm

Quote from: gradu8ed on May 30, 2023, 06:26:24 pm

;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt

Great, good to hear.
I'd guess what MC needs it for in that situation is to save the pre-video screen and restore it after the video ends.