INTERACT FORUM
More => Old Versions => JRiver Media Center 31 for Windows => Topic started by: pkfeldman on May 13, 2023, 09:35:12 am
-
Norton says the Windows 64-bit download file is corrupts and auto deletes it - see below
Filename: MediaCenter310010-x64.exe
Threat name: WS.Reputation.1Full Path: C:\Users\Owner\Downloads\MediaCenter310010-x64.exe
____________________________
____________________________
On computers as of
5/12/2023 at 8:31:38 PM
Last Used
5/13/2023 at 10:33:13 AM
Startup Item
No
Launched
No
Threat type: Insight Network Threat. There are many indications that this file is untrustworthy and therefore not safe
____________________________
MediaCenter310010-x64.exeThreat name: WS.Reputation.1
Locate
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
Very New
This file was released less than 1 week ago.
Medium
This file risk is medium.
____________________________
https://files.jriver-cdn.com/mediacenter/channels/v31/latest/MediaCenter310010-x64.exe
Downloaded File from jriver-cdn.com
Source: External Media
MediaCenter310010-x64.exe
____________________________
File Actions
File: C:\Users\Owner\Downloads\MediaCenter310010-x64.exeRemoved
____________________________
File Thumbprint - SHA:
c8072682e479612ef610262509c9d24f7cb7662cd061d38b4d001afa0e0cc49c
File Thumbprint - MD5:
0d93eee088b4adf10aeffebf9d480e17
-
Hi,
I'm having trouble downloading the update to media Center 31.0.10 for Windows 64-bit. Have tried several times and every time Norton removes the downloaded file:
MediaCenter310010-X64.exe as being suspicious. The threat file name is: WS.Reputation.1. It indicates that the downloaded file is from jriver-cdn.com. As a result, I am unable to install the update. Might you have any workaround solutions to resolve this issue?. Thanks very much.
-
Uninstall Norton. Let them know.
-
Not sure if Norton offers it, but you could try disabling Norton, download the file, install, then re-enable Norton.
You can also try excluding a specific folder from Norton scanning and see if it lets you install that way (just be careful not to put other things in that folder that might actually be malicious).
-
The online virus checker VirusTotal is perfectly happy with MediaCenter310010-x64.exe. It runs 65 checkers.
-
Split Norton blocks install (https://yabb.jriver.com/interact/index.php/topic,135970.0.html)
Same here...Norton says threat is WS.Reputation.1
I disabled Norton, installed it fine, and then re-enabled Norton
-
My guess is with MC31 being released recently, some AVs like Norton are flagging it, and yes, it is a false positive.
Anyone running Norton should be able to report it to Norton as a false positive.