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More => Old Versions => JRiver Media Center 31 for Windows => Topic started by: lhwidget on July 30, 2023, 11:54:47 am

Title: Random Crashes
Post by: lhwidget on July 30, 2023, 11:54:47 am
For several versions (maybe 28? and up) now, I've had a persistent problem. 

I leave MC running 24/7 for TV recording and after a few hours, maybe a couple of days, it won't be open any longer.  Once it left the "Didn't exit Normally" window up, most of the time it's gone, like someone shut it down.  Anyone else experiencing random unexplained shutdowns?
Title: Re: Random Crashes
Post by: BryanC on July 30, 2023, 12:06:54 pm
I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).
Title: Re: Random Crashes
Post by: lhwidget on July 30, 2023, 02:04:55 pm
Quote from: BryanC on July 30, 2023, 12:06:54 pm
I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).

Perfect, thanks for the advice  :)

I'll be back...
Title: Re: Random Crashes
Post by: lhwidget on July 30, 2023, 02:16:13 pm
That was quick.  Just crashed and the log file is attached.
Title: Re: Random Crashes
Post by: Matt on July 31, 2023, 07:16:40 am
We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.
Title: Re: Random Crashes
Post by: lhwidget on July 31, 2023, 06:11:06 pm
Quote from: Matt on July 31, 2023, 07:16:40 am
We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.

Here they are.  Thanks Matt!
Title: Re: Random Crashes
Post by: lhwidget on August 01, 2023, 11:21:00 am
Here's another set of log files from a crash today. 
I sure hope you can see what's happening Matt.

Thanks,
Jay
Title: Re: Random Crashes
Post by: Matt on August 01, 2023, 12:16:45 pm
It's in the PortableDeviceApi.dll when it crashes in both crash dumps.  It's not JRiver code.

You could try removing and ignoring any devices you have attached.

Sorry to not have a more concrete answer.