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More => Old Versions => JRiver Media Center 31 for Windows => Topic started by: Tobbeswim on November 21, 2023, 06:55:07 am

Title: Critical Error 10 Enterprice
Post by: Tobbeswim on November 21, 2023, 06:55:07 am

Critical Error

The program you are using is corrupt.

This is the message I receive 30-60 sec after starting new installation of JR31.

1. I have had JR since version 16 and never had any problems.
2. I have now uninstalled all versions of JR and restarted JR31 without success.
3. I have reinstalled JR31 without success

Anyone?

Title: Re: Critical Error 10 Enterprice
Post by: JimH on November 21, 2023, 07:10:25 am

Did you try Google?

Title: Re: Critical Error 10 Enterprice
Post by: zybex on November 21, 2023, 07:29:19 am

Try re-downloading the installer.
Try disabling your antivirus.

Title: Re: Critical Error 10 Enterprice
Post by: Tobbeswim on November 21, 2023, 07:52:02 am

Ok, why would antivirus detect or react on JR31 when not detecting anything on JR 2xx? I will try but would like to keep my antivirus on because this is my work related computer.

Thanks

Title: Re: Critical Error 10 Enterprice
Post by: Tobbeswim on November 21, 2023, 08:25:30 am

I have tried disabeling Antivirus and also re-downloaded and reinstalled the latest version. Same problem. Here is my log:

Media Center; Version: 31.0.84 (64-bit); Types: 2147483647
0000000: 9108: General: Starting logging: Date: 2023-11-21 15:21:06
0000000: 9108: General: More information about logging here: https://wiki.jriver.com/index.php/Logging
0000000: 9108: General: Log Reset: Logging reset
0001424: 9108: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0003321: 9108: TV: CTVRecordingManager::Process: Start
0003322: 9108: TV: CTVRecordingManager::PerformBackgroundTasks: Silent Days ago 0,0000578703693463, dialog days ago 0
0003322: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: Start
0003322: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: overall next load time , 0  0 00:00:00 GMT
0003324: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: Finish (1 ms)
0003324: 9108: TV: CTVRecordingManager::PerformBackgroundTasks: checking program cleanup timer.  Last cleanup 0,01944347925 hours ago
0003324: 9108: TV: CTVRecordingManager::Process: Finish (2 ms)
0008324: 9108: TV: CTVRecordingManager::Process: Start
0008324: 9108: TV: CTVRecordingManager::PerformBackgroundTasks: Silent Days ago 0,0000578703693463, dialog days ago 0
0008325: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: Start
0008325: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: overall next load time , 0  0 00:00:00 GMT
0008325: 9108: TV: CLoadEPGBaseWizardWnd::EPGProfile::SetOverallNextUpdateTime: Finish (0 ms)
0008325: 9108: TV: CTVRecordingManager::PerformBackgroundTasks: checking program cleanup timer.  Last cleanup 0,0208326535833333 hours ago
0008325: 9108: TV: CTVRecordingManager::Process: Finish (0 ms)
0008954: 9108: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0012614: 8952: General: RunProgram: Start
0012614: 8952: General: RunProgram: Filename: https://www.jriver.com/critical_error_31.html?error=22 / Parameters:
0012614: 8952: General: RunProgram: Performing ShellExecute...
0012769: 8952: General: RunProgram: Running process...
0012769: 8952: General: RunProgram: Finish (154 ms)

Title: Re: Critical Error 10 Enterprice
Post by: Tobbeswim on November 21, 2023, 08:29:41 am

Another log, just the last part:

0079216: 9476: General: JRWebApp::Destroy: Start
0079216: 9476: General: JRWebApp::Destroy: Finish (0 ms)
0079216: 9476: General: JRWebApp::Run: Finish (79081 ms)
0079216: 9476: General: JRWebApp::ExitInstance: Start
0079216: 9476: General: JRWebApp::ExitInstance: Stopping web engine
0079216: 9476: General: CEdgeWebView::~dtor: Start
0079224: 9476: General: CEdgeWebView::~dtor: Finish (7 ms)
0079224: 9476: General: JRWebApp::ExitInstance: Stopping callback server
0079224: 9476: General: JRWebApp::ExitInstance: Stopping interface server
0079224: 9476: General: JRIpcServerThreaded::ServerStop: Start
0079224: 9476: General: JRIpcServerThreaded::ServerStop: Canceling thread
0079224: 9476: General: JRIpcServerThreaded::ServerStop: Canceling pending run
0079224: 9476: General: JRIpcServerThreaded::ServerStop: Stopping thread
0079224: 26748: General: JRIpcServerThreaded::Thread: Thread finishing (cancel: 1; errors: 1)
0079224: 26748: General: JRIpcServerThreaded::Thread: Finish (79103 ms)
0079246: 9476: General: JRIpcServerThreaded::ServerStop: Canceling response threads
0079246: 9476: General: JRIpcServerThreaded::ServerStop: Deleting response threads
0079246: 9476: General: JRIpcServerThreaded::ServerStop: Closing notification window
0079247: 9476: General: JRIpcServerThreaded::ServerStop: Finish (22 ms)
0079247: 9476: General: JRWebApp::ExitInstance: Finishing

Title: Re: Critical Error 10 Enterprice
Post by: Matt on November 21, 2023, 08:33:29 am

I think something is modifying the Media Center executable on your system.  Double-check for anything that might be doing that.

Title: Re: Critical Error 10 Enterprice
Post by: zybex on November 21, 2023, 08:42:54 am

Check this post and solution below (may be related - since this is a computer managed by your IT organization, it's possible the certificate is missing):
https://yabb.jriver.com/interact/index.php/topic,131095.msg909515.html#msg909515

Also check if the date/time in your system is correct.

Title: Re: Critical Error 10 Enterprice
Post by: JimH on November 21, 2023, 09:06:47 am

You should probably ask someone in IT at your company.  It's not a JRiver problem.

Title: Re: Critical Error 10 Enterprice
Post by: Tobbeswim on November 21, 2023, 09:17:09 am

Found out the problem, it was the JR certificate that was not correctly installed. Did a reinstall of the certification and it seems to work. (I am the IT at my company :-))