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More => Old Versions => JRiver Media Center 31 for Windows => Topic started by: mrdrichardson on December 11, 2023, 05:26:59 am

Title: Frequent crashes with 31.0.84.
Post by: mrdrichardson on December 11, 2023, 05:26:59 am

I was wondering if anyone knows why my copy of JRiver keeps crashing, I recently updated from v26.
I recall when I started using Media Center it would crash quite often, v26 had been quite stable, but after updating I seem to be back to crashes.

Today, I just right click on the Media Server icon and click 'show Media center', it briefly loads then crashes.

Event viewer..

Faulting application name: Media Center 31.exe, version: 31.0.84.0, time stamp: 0x6553cce8
Faulting module name: Media Center 31.exe, version: 31.0.84.0, time stamp: 0x6553cce8
Exception code: 0xc0000005
Fault offset: 0x000000000009553e
Faulting process ID: 0x3d8c
Faulting application start time: 0x01da2c16e9e44b64
Faulting application path: C:\Program Files\J River\Media Center 31\Media Center 31.exe
Faulting module path: C:\Program Files\J River\Media Center 31\Media Center 31.exe
Report ID: 691b30c9-1815-4d70-b43a-8171b5be7fa9
Faulting package full name:
Faulting package-relative application ID:

Attached is the log output.

If anyone has any suggestions?

Thanks.

Title: Re: Frequent crashes with 31.0.84.
Post by: JimH on December 11, 2023, 06:32:37 am

Have you configured Windows Defender?

Title: Re: Frequent crashes with 31.0.84.
Post by: mrdrichardson on December 11, 2023, 07:48:48 am

I had not configured Windows defender, for anti-virus I'm using Mcafee internet security, and the firewall seems to be Defender and Mcafee.

I have just been reading this on Defender..

https://yabb.jriver.com/interact/index.php/topic,114101.0.html

... but it only seems relevant if using defender as antivirus.

Along the same lines I have just now excluded the JRiver .exe files from Mcafee.

Title: Re: Frequent crashes with 31.0.84.
Post by: mrdrichardson on December 12, 2023, 06:22:43 am

I've added all the .dll and .exe files etc from the exclusion lists for JRiver to the Mcafee antivirus.
Mcafee does not seem to have an option to add folders.

After every reboot, when I click on the Media Server icon in the task bar and select 'show media center' it loads then crashes.

It will run after this, but really would like to try to stop it crashing after a reboot.

I tried backing up the library, uninstalling, reboot, re-install, still no change.

Title: Re: Frequent crashes with 31.0.84.
Post by: JimH on December 12, 2023, 07:02:44 am

Please uninstall McAfee and configure Windows Defender.  It's all you need. 

It's very likely your crash is because of McAfee.