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More => Old Versions => JRiver Media Center 32 for Windows => Topic started by: wildcrafter on February 27, 2024, 08:43:10 am

Title: Bought New Version Won't Install
Post by: wildcrafter on February 27, 2024, 08:43:10 am

 I couldn't get my license to restore on my most recent version 25 to work, so I used my license for version 21 to purchase Version 31 for Windows. It downladed but won't install. What do I do now?

Title: Re: Bought New Version Won't Install
Post by: JimH on February 27, 2024, 08:48:57 am

Download MC32:  https://jriver.com/download.html

Restore your MC32 license.

I've just sent your licenses.

Title: Re: Bought New Version Won't Install
Post by: JimH on February 27, 2024, 08:57:34 am

Quote from: wildcrafter on February 27, 2024, 08:43:10 am

I couldn't get my license to restore on my most recent version 25 to work, so I used my license for version 21 to purchase Version 31 for Windows. It downladed but won't install. What do I do now?

Can you tell me why you purchased MC31?  (It's an MC32 license though).  Did you see instructions somewhere? 

Title: Re: Bought New Version Won't Install
Post by: wildcrafter on February 28, 2024, 08:08:58 am

I bought Version 31 because I thought it was stable. I don't want to pay twice. I got the (0,O), but when I tried to put in the restore for my Version 25 I think I confused (l,1,I), so I used the code for Version 21, which is no longer in my computer. Is there anyway I can get a refund and start over?

Title: Re: Bought New Version Won't Install
Post by: JimH on February 28, 2024, 08:48:11 am

Quote from: wildcrafter on February 28, 2024, 08:08:58 am

I bought Version 31 because I thought it was stable. I don't want to pay twice. I got the (0,O), but when I tried to put in the restore for my Version 25 I think I confused (l,1,I), so I used the code for Version 21, which is no longer in my computer. Is there anyway I can get a refund and start over?

Download MC32 from the Download Page here.  Install it and restore your license.  You have an MC32 license.

If you still have trouble, read this carefully:

https://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Bought New Version Won't Install
Post by: wildcrafter on February 28, 2024, 03:21:17 pm

The computer says I've successfully installed Version 32. I don't know how to get it to open and transfer all my stuff from Version 25. Sorry I'm old and computer illiterate, but your product sounds great.