INTERACT FORUM

Mac => JRiver Media Center 32 for Mac => Topic started by: rblnr on July 29, 2024, 04:59:09 pm

Title: Can't open Media Center 32
Post by: rblnr on July 29, 2024, 04:59:09 pm

Have trashed and re-downloaded the MC32 .58 installer several times now; the program seems to install fine into the Applications folder, but crashes everytime I attempt to open it.    Have used prior version w/no issue, so no idea what's up.

Running Sonoma 14.5 on a M1 Macbook Pro.   Any ideas appreciated, thanks.

And as an update, tried to install .57, entered my reg code (didn't get that option w/the 58 attempts), and the program crashed immediately after entering it.

Title: Re: Can't open Media Center 32
Post by: JimH on July 29, 2024, 05:25:12 pm

Double check the instructions:  https://yabb.jriver.com/interact/index.php/topic,137894.0.html

Title: Re: Can't open Media Center 32
Post by: rblnr on July 29, 2024, 07:00:52 pm

Thanks.   Can’t even get to anything about permissions, etc., the program crashed before that.

MC 30 runs ok on the computer btw.

Title: Re: Can't open Media Center 32
Post by: Magic_Randy on July 29, 2024, 11:41:33 pm

Quote from: rblnr on July 29, 2024, 07:00:52 pm

Thanks.   Can’t even get to anything about permissions, etc., the program crashed before that.

MC 30 runs ok on the computer btw.

You can set the permissions on the MAC. You do not need to have MC open. After the permissions are set you should be able to open MC.  These need to be made for Media Center 32.

I'm not looking at any documentation, but from memory these are the settings you need to make.
System Settings-->Privacy &  Security-->
   Files and Folders
   Accessibility
   Input Monitoring
   Screen & System Audio Recording

Title: Re: Can't open Media Center 32
Post by: EnglishTiger on July 30, 2024, 02:38:33 am

If you are running an AntiVirus, Non-Apple Firewall or any other Security Software - Remove them and then reinstall MC32.

Title: Re: Can't open Media Center 32
Post by: bob on August 02, 2024, 11:00:20 am

If it still crashes after the suggestions above please include an copy/paste of the apple crash report.

Title: Re: Can't open Media Center 32
Post by: rblnr on August 02, 2024, 11:18:05 am

Thanks for the reply.  I don't have any antivirus software.   MC30 opens and runs.

Below is a chunk of the crash report, it is very long..


Process:               Media Center 32 [639]
Path:                  /Applications/Media Center 32.app/Contents/MacOS/Media Center 32
Identifier:            com.jriver.MediaCenter32
Version:               32.0.57 (6479)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2024-08-02 12:05:06.5880 -0400
OS Version:            macOS 14.5 (23F79)
Report Version:        12
Anonymous UUID:        672D972F-DE2F-39FD-B841-AFE70FF448C6


Time Awake Since Boot: 33 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000002ba8c8208
Exception Codes:       0x0000000000000001, 0x00000002ba8c8208

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [639]

VM Region Info: 0x2ba8c8208 is not in any region.  Bytes after previous region: 830702089  Bytes before following region: 1165196792
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      unused __TEXT               28908c000-289090000    [   16K] r--/r-- SM=COW  unused  unknown system shared lib __TEXT
--->  GAP OF 0x76f70000 BYTES
      VM_ALLOCATE                 300000000-308000000    [128.0M] rw-/rwx SM=COW 

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libJRImage.dylib                        0x10c0ff574 JRImage::SetAlphaFromNumber(int, tagRECT) + 360
1   Media Center 32                         0x10260ab14 0x102180000 + 4762388
2   Media Center 32                         0x10319c880 0x102180000 + 16894080
3   Media Center 32                         0x103a06608 0x102180000 + 25716232
4   Media Center 32                         0x103a4d2c0 0x102180000 + 26006208
5   Media Center 32                         0x103a52160 0x102180000 + 26026336
6   Media Center 32                         0x103a4d2c0 0x102180000 + 26006208
7   Media Center 32                         0x102dd3480 0x102180000 + 12924032
8   Media Center 32                         0x103a4d2c0 0x102180000 + 26006208
9   Media Center 32                         0x103990508 0x102180000 + 25232648
10  Media Center 32                         0x1035c2be0 0x102180000 + 21244896
11  Media Center 32                         0x103990d94 0x102180000 + 25234836
12  Media Center 32                         0x103991698 0x102180000 + 25237144
13  Media Center 32                         0x103a432cc 0x102180000 + 25965260
14  AppKit                                  0x1916017d4 _NSViewDrawRect + 124
15  AppKit                                  0x191f92cf0 -[NSView _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 1088
16  AppKit                                  0x1916011d8 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 556
17  AppKit                                  0x191b35f80 -[NSViewBackingLayer drawInContext:] + 56
18  AppKit                                  0x19189e444 0x1914ae000 + 4129860
19  AppKit                                  0x1918c08ec 0x1914ae000 + 4270316
20  AppKit                                  0x19186e840 0x1914ae000 + 3934272
21  AppKit                                  0x1918c04e8 0x1914ae000 + 4269288
22  AppKit                                  0x1918bde84 0x1914ae000 + 4259460
23  AppKit                                  0x19189e0c8 0x1914ae000 + 4128968
24  AppKit                                  0x19189e4a4 0x1914ae000 + 4129956
25  AppKit                                  0x191b35bb4 -[NSViewBackingLayer display] + 1272
26  QuartzCore                              0x195e98428 CA::Layer::display_if_needed(CA::Transaction*) + 744
27  QuartzCore                              0x19601d1a4 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 512
28  QuartzCore                              0x195e7ae4c CA::Transaction::commit() + 648
29  AppKit                                  0x1916109d0 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 272
30  AppKit                                  0x191fd0208 ___NSRunLoopObserverCreateWithHandler_block_invoke + 64
31  CoreFoundation                          0x18dc8987c __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 36
32  CoreFoundation                          0x18dc89768 __CFRunLoopDoObservers + 536
33  CoreFoundation                          0x18dc88d94 __CFRunLoopRun + 776
34  CoreFoundation                          0x18dc88434 CFRunLoopRunSpecific + 608
35  HIToolbox                               0x19842c19c RunCurrentEventLoopInMode + 292
36  HIToolbox                               0x19842be2c ReceiveNextEventCommon + 220
37  HIToolbox                               0x19842bd30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
38  AppKit                                  0x1914e7d68 _DPSNextEvent + 660
39  AppKit                                  0x191cdd808 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
40  libJRTools.dylib                        0x106c669c8 JRUIMessageLoop::PumpMessage(JRMsg&) + 104
41  Media Center 32                         0x1026785b4 0x102180000 + 5211572
42  Media Center 32                         0x102675f8c 0x102180000 + 5201804
43  CoreFoundation                          0x18dc7f144 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148
44  CoreFoundation                          0x18dd133d8 ___CFXRegistrationPost_block_invoke + 88
45  CoreFoundation                          0x18dd13320 _CFXRegistrationPost + 440
46  CoreFoundation                          0x18dc4d678 _CFXNotificationPost + 768
47  Foundation                              0x18ed6a4e4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
48  AppKit                                  0x1914f0410 -[NSApplication _postDidFinishNotification] + 284
49  AppKit                                  0x1914f01c0 -[NSApplication _sendFinishLaunchingNotification] + 172
50  AppKit                                  0x1914ee714 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 504
51  AppKit                                  0x1914ee310 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 492
52  Foundation                              0x18ed93374 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 316
53  Foundation                              0x18ed93168 _NSAppleEventManagerGenericHandler + 80
54  AE                                      0x194ca89c4 0x194c9d000 + 47556
55  AE                                      0x194ca82ec 0x194c9d000 + 45804
56  AE                                      0x194ca18a8 aeProcessAppleEvent + 488
57  HIToolbox                               0x19843c02c AEProcessAppleEvent + 68
58  AppKit                                  0x1914e8074 _DPSNextEvent + 1440
59  AppKit                                  0x191cdd808 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
60  AppKit                                  0x1914db09c -[NSApplication run] + 476
61  Media Center 32                         0x102675744 0x102180000 + 5199684
62  dyld                                    0x18d8220e0 start + 2360

Thread 1:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 5:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                  0x18db6a1f4 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x18db7cb24 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18db72e34 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x18db6a578 mach_msg + 24
4   CoreFoundation                          0x18dc8a680 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                          0x18dc88f44 __CFRunLoopRun + 1208
6   CoreFoundation                          0x18dc88434 CFRunLoopRunSpecific + 608
7   CFNetwork                               0x193124a18 0x192ec5000 + 2488856
8   Foundation                              0x18edb5f80 __NSThread__start__ + 716
9   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
10  libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 6:: com.apple.CFSocket.private
0   libsystem_kernel.dylib                  0x18db75358 __select + 8
1   CoreFoundation                          0x18dcb3934 __CFSocketManager + 640
2   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
3   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 7:: JavaScriptCore libpas scavenger
0   libsystem_kernel.dylib                  0x18db6d9ec __psynch_cvwait + 8
1   libsystem_pthread.dylib                 0x18dbab55c _pthread_cond_wait + 1228
2   JavaScriptCore                          0x1ab537bac scavenger_thread_main + 1316
3   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
4   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 8:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 9:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 10:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 11:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 12::  Dispatch queue: com.apple.WebKit.ServicesController
0   libsystem_kernel.dylib                  0x18db6bfac __ulock_wait + 8
1   libdispatch.dylib                       0x18d9fadd8 _dlock_wait + 56
2   libdispatch.dylib                       0x18d9fab8c _dispatch_thread_event_wait_slow + 56
3   libdispatch.dylib                       0x18da09bc4 __DISPATCH_WAIT_FOR_QUEUE__ + 368
4   libdispatch.dylib                       0x18da09770 _dispatch_sync_f_slow + 148
5   WebKit                                  0x1b1752568 void std::__1::__call_once_proxy[abi:sn170006]<std::__1::tuple<WebKit::ServicesController::refreshExistingServices(bool)::'block-literal'::$_8&&>>(void*) + 112
6   libc++.1.dylib                          0x18dad6e44 std::__1::__call_once(unsigned long volatile&, void*, void (*)(void*)) + 180
7   WebKit                                  0x1b174ce2c invocation function for block in WebKit::ServicesController::refreshExistingServices(bool) + 360
8   libdispatch.dylib                       0x18d9f8750 _dispatch_call_block_and_release + 32
9   libdispatch.dylib                       0x18d9fa3e8 _dispatch_client_callout + 20
10  libdispatch.dylib                       0x18da01a14 _dispatch_lane_serial_drain + 748
11  libdispatch.dylib                       0x18da02544 _dispatch_lane_invoke + 380
12  libdispatch.dylib                       0x18da0d2d0 _dispatch_root_queue_drain_deferred_wlh + 288
13  libdispatch.dylib                       0x18da0cb44 _dispatch_workloop_worker_thread + 404
14  libsystem_pthread.dylib                 0x18dba700c _pthread_wqthread + 288
15  libsystem_pthread.dylib                 0x18dba5d28 start_wqthread + 8

Thread 13:: com.apple.coreanimation.render-server
0   libsystem_kernel.dylib                  0x18db6a1f4 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x18db7cb24 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18db72e34 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x18db6a578 mach_msg + 24
4   QuartzCore                              0x195ec00ec CA::Render::Server::server_thread(void*) + 580
5   QuartzCore                              0x195ebfe98 thread_fun(void*) + 32
6   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
7   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 14:: WebCore: Scrolling
0   libsystem_kernel.dylib                  0x18db6a1f4 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x18db7cb24 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18db72e34 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x18db6a578 mach_msg + 24
4   CoreFoundation                          0x18dc8a680 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                          0x18dc88f44 __CFRunLoopRun + 1208
6   CoreFoundation                          0x18dc88434 CFRunLoopRunSpecific + 608
7   CoreFoundation                          0x18dd0645c CFRunLoopRun + 64
8   JavaScriptCore                          0x1aa1882cc WTF::Detail::CallableWrapper<WTF::RunLoop::create(char const*, WTF::ThreadType, WTF::Thread::QOS)::$_1, void>::call() + 52
9   JavaScriptCore                          0x1aa1ab758 WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 244
10  JavaScriptCore                          0x1a9fee120 WTF::wtfThreadEntryPoint(void*) + 16
11  libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
12  libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 15:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 16:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 17:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 18:
0   libsystem_pthread.dylib                 0x18dba5d20 start_wqthread + 0

Thread 19:
0   libsystem_kernel.dylib                  0x18db6d7e8 __semwait_signal + 8
1   libsystem_c.dylib                       0x18da4e568 nanosleep + 220
2   Media Center 32                         0x10268f264 0x102180000 + 5304932
3   Media Center 32                         0x102d73170 0x102180000 + 12530032
4   Media Center 32                         0x102709ed4 0x102180000 + 5807828
5   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
6   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 20:
0   libsystem_kernel.dylib                  0x18db6d7e8 __semwait_signal + 8
1   libsystem_c.dylib                       0x18da4e568 nanosleep + 220
2   Media Center 32                         0x10268f264 0x102180000 + 5304932
3   Media Center 32                         0x10260d370 0x102180000 + 4772720
4   Media Center 32                         0x102709ed4 0x102180000 + 5807828
5   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
6   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 21:
0   libJRImage.dylib                        0x10c54ad60 png_read_filter_row_paeth_multibyte_pixel + 444
1   libJRImage.dylib                        0x10c541b40 png_read_row + 464
2   libJRImage.dylib                        0x10c2cb7ec CxImagePNG::Decode(CxFile*) + 2316
3   libJRImage.dylib                        0x10c2c4a80 CxImage::Decode(CxFile*, unsigned int) + 592
4   libJRImage.dylib                        0x10c2c4dac CxImage::Decode(unsigned char*, unsigned int, unsigned int) + 48
5   libJRImage.dylib                        0x10c0ed694 JRImage::LoadInternal(wchar_t const*, tagSIZE, bool, unsigned int, bool, int, int, bool, bool, JRString const&, int) + 2324
6   libJRImage.dylib                        0x10c0ec740 JRImage::Load(wchar_t const*, tagSIZE, bool, unsigned int, bool, wchar_t const*, int, bool, bool) + 2556
7   Media Center 32                         0x1025fd238 0x102180000 + 4706872
8   Media Center 32                         0x1026011c8 0x102180000 + 4723144
9   Media Center 32                         0x102603da0 0x102180000 + 4734368
10  Media Center 32                         0x102709ed4 0x102180000 + 5807828
11  libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
12  libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8

Thread 22:: com.apple.NSEventThread
0   libsystem_kernel.dylib                  0x18db6a1f4 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x18db7cb24 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18db72e34 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x18db6a578 mach_msg + 24
4   CoreFoundation                          0x18dc8a680 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                          0x18dc88f44 __CFRunLoopRun + 1208
6   CoreFoundation                          0x18dc88434 CFRunLoopRunSpecific + 608
7   AppKit                                  0x191612188 _NSEventThread + 144
8   libsystem_pthread.dylib                 0x18dbaaf94 _pthread_start + 136
9   libsystem_pthread.dylib                 0x18dba5d34 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x00000002ba8c8808   x1: 0x0000000000000180   x2: 0x00000000001f176b   x3: 0x0000000000000000
 

Title: Re: Can't open Media Center 32
Post by: bob on August 02, 2024, 01:49:29 pm

Since you are running on the beta it's pretty hard to tell what's going on, the crash is in a drawing routine though.
You could wipe the settings files and try again, perhaps they've been corrupted somehow.
Before you try that however, do you have backups of the database (MC32 and/or MC30)?