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More => Old Versions => JRiver Media Center 31 for Windows => Topic started by: htnut on August 23, 2024, 10:14:35 pm

Title: Crash on BD menu
Post by: htnut on August 23, 2024, 10:14:35 pm

Hello,

MC31 just recently started crashing when I try to launch BD menus.  Log attached.  Can you see what the issue might be?

Thanks!

Title: Re: Crash on BD menu
Post by: JimH on August 23, 2024, 10:44:18 pm

Antivirus?

Title: Re: Crash on BD menu
Post by: htnut on August 23, 2024, 11:10:42 pm

No antivirus installed.  W10.

Title: Re: Crash on BD menu
Post by: JimH on August 24, 2024, 07:04:22 am

Quote from: htnut on August 23, 2024, 11:10:42 pm

No antivirus installed.  W10.

You have Windows Defender, at least.  Configure it.

Title: Re: Crash on BD menu
Post by: htnut on August 24, 2024, 03:31:13 pm

Sorry, my reply should have been more comprehensive.  Defender is disabled, "virus & threat protection is off".  This is a dedicated HTPC.

Other troubleshooting I've performed; I've uninstalled and reinstalled MC31.  Uninstalled and reinstalled Java. 

Also, to be clear, the crash is evidenced by a windows message "Media Center 31 has stopped working" with the only option being "close program".

Based on your reply, am I correct that the log I attached does not indicate a root cause of the crash?

Title: Re: Crash on BD menu
Post by: JimH on August 24, 2024, 05:14:01 pm

You could use the trial version of MC33.  If it works, here's how to upgrade at a discount.

https://yabb.jriver.com/interact/index.php/topic,139179.0.html

Title: Re: Crash on BD menu
Post by: htnut on August 24, 2024, 07:33:24 pm

I fixed it.  Strangely, MC31 that I had installed in another user account didn't exhibit the crash, so I deduced that uninstalling MC31 and reinstalling it did not replace the registry entries (which are different per-user).  Deleting the entire registry key on the account reset all MC settings (for that user) - but the problem is resolved. 

I'll consider upgrading to MC33 if and when the bug is fixed related to DirectSound (while bitstreaming HD audio).  Henrik has stated this is not a focus so I expect that bug remains.

Thanks.

Title: Re: Crash on BD menu
Post by: JimH on August 24, 2024, 09:02:34 pm

It's probably not a bug. 

Title: Re: Crash on BD menu
Post by: htnut on August 25, 2024, 11:55:11 am

I am certain you can replicate it yourself.

Set audio device to DirectSound.
Set bitstreaming: on
Queue up a title with HD audio (ATMOS or DTS-X)
Watch the movie for at least 20-25 minutes and you’ll encounter an audio dropout. It will repeat the dropout periodically.

If you set the same parameters in ZoomPlayer or MPC, you will not encounter the dropouts.