INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: Shelly on November 07, 2002, 04:19:14 am

Title: FTP Connection Woes
Post by: Shelly on November 07, 2002, 04:19:14 am

Since last evening I'm unable to connect to the FTP server to download the latest build.  I called my ISP and they are also unable to connect.  They don't have the site filtered or blocked.  Is anyone else having connection problems?

Shelly

Title: Re: FTP Connection Woes
Post by: JimH on November 07, 2002, 05:22:57 am

Your ISP may have problems.  Ask them to do a traceroute to ftp.jriver.com.

You can also do it from a DOS window by typing:

tracert ftp.jriver.com

There are a number of downloads in process at the moment, so I know it's not our server.

Title: Re: FTP Connection Woes
Post by: JimH on November 07, 2002, 05:28:11 am

You can also use the IP address in the tracert or the download link by changing:

ftp.jriver.com
to
198.73.82.66
or to
198.73.82.4

If that works, there is a DNS problem somewhere.  It could be your ISP's problem, or it could be their provider's problem.

Title: Re: FTP Connection Woes
Post by: Shelly on November 07, 2002, 02:50:45 pm

Thanks Jim.  I was fairly confident the problem wasn't on your end.  I'm able to download without a problem this evening, so maybe my ISP resolved the issue.  

Shelly