INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: Mitch Sowden on November 11, 2003, 02:29:09 am

Title: Valid licence seems to have failed
Post by: Mitch Sowden on November 11, 2003, 02:29:09 am

This is a commercial / licence support question. I have been using Jukebox / media centre for about 2 years now and upgraded to V9 a whileback. Last weekend my media center failed to start - claiming that the demo period had expired and I needed to purchase a copy. This is clearly incorrect but I had to in the end purchase a second copy just to use Media Center. The only change to my system I had made was to join a new NT domain but can't see how this should have effected me. Please could someone look into this and email me back why I had to purchase a second license. To resolve this (assuming I am right) I ask that I be credited against the next release from Media Center. Regards, Mitch

Title: Re:Valid licence seems to have failed
Post by: JimH on November 11, 2003, 05:38:45 am

Check the date on your machine.  

Did your machine name change?

Restore your license from our web page.

Details are here:
www.mediajukebox.com/license

Title: Re:Valid licence seems to have failed
Post by: Mitch Sowden on November 11, 2003, 08:46:43 am

Hi Jim,
Date is right but my machine name did change when I moved to the new domain. This must be the problem. The situation is that I now have a working copy of Media Centre - I've just paid twice obviously! Can you ask someone in accounts to please check & confirm that I have two licenses for MC9 and if confirmed to get back to me on resolution? I propose that you send me the next license for V10 or whatever is the next proposed release?

Regards, Mitch

Title: Re:Valid licence seems to have failed
Post by: JimH on November 11, 2003, 09:08:58 am

You have mail.