INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: jhalada on November 24, 2003, 01:05:51 pm

Title: Lost License
Post by: jhalada on November 24, 2003, 01:05:51 pm

With my crashed HD, I lost my license info.  I tried to e-mail for one but that did not work.  I bought license on 3/13/2002, and received confirmation to e-mail address in my profile.

Can the license still be recovered?

Title: Re:Lost License
Post by: KingSparta on November 24, 2003, 01:14:56 pm

How do I restore a license?
Please see PURCHASE and LICENSE details or visit

www.mediajukebox.com/license (http://www.mediajukebox.com/license)

Title: Re:Lost License
Post by: jhalada on November 24, 2003, 01:32:30 pm

The restore license web page on your site says:

"Please enter the email that you used to purchase. Your Registration Code will be mailed to you."

When I do it, I get this response:

"We could not find that email."

But I still have the e-mail receipt for the purchase., that arrive in the mail box I am entering.

Title: Re:Lost License
Post by: John Gateley on November 24, 2003, 01:35:34 pm

You purchased MJ7. J River doesn't keep copies of MJ7 licenses, sorry.

j

Title: Re:Lost License
Post by: KingSparta on November 24, 2003, 01:54:20 pm

jhalada
 
if it was MJ7 and before you bought

the program told users to make a backup, this would\should have been saved to a floppy disk.

it also stated that J river could not replace this license.

if you do not have that disk It is like what Gateley said

also the plug-ins are no longer aval for mj7