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More => Old Versions => Media Jukebox => Topic started by: freq on December 03, 2002, 03:37:35 pm

Title: Labler problems
Post by: freq on December 03, 2002, 03:37:35 pm

hi-
i am using the CD labler for the first time....everything seems to work fine but when i print out, none of the associated graphics come out...only the text.

it doesn't matter if i use the built-in graphics or call up a file of my own.  i have a HP PSC 750 printer with which i have never had any other issues.

any ideas why this may be happening?
thanks
freq

Title: Re: Labler problems
Post by: JimH on December 04, 2002, 05:49:20 am

What graphic format are you using?  BMP, JPG?  Have you tried others?

Title: Re: Labler problems
Post by: freq on December 04, 2002, 03:11:37 pm

neither bmp nor jpg work....nor the graphics that come with the program....

Title: Re: Labler problems
Post by: JohnT on December 05, 2002, 09:51:01 am

Can you post your system info here (from the MJ help menu)? Also, if you could save your label file and email that to me along with your graphics I could test it here.

Thanks,
John T.
JRiver, Inc.
johnt @ jriver.com

Title: Re: Labler problems
Post by: freq on December 05, 2002, 12:00:01 pm

sytem info:
Media Jukebox PLUS 8.0.388
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Celeron 500 MHz MMX
Memory: Total - 129 MB, Free - 0 MB
Resource Info: System - 35 %, GDI - 40 %, User - 35 %
OS: Microsoft Windows 98 SE

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 5.50.4916.400
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 4.72.3612.1700
wnaspi32.dll: 4.60 (1019) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1998 Adaptec, Inc.
Aspi32.sys: N/A

i would send a graphic but please understand that even the built-in graphics don't work....
thanks for your help

Title: Re: Labler problems
Post by: xen-uno on December 05, 2002, 12:43:20 pm

Upgrade to build 393...I think it took care of that. You may want to update your ASPI to v4.72 (from Adaptec site...make sure MJ is not running when you update it).

10^-27

Title: Re: Labler problems
Post by: freq on December 05, 2002, 01:48:18 pm

thank you very much for suggestions....unfortunately done of them worked....very strange and frustrating.

printer works otherwise...no problems

all that i get is blank white printouts with only the black text (title, tracks, etc.)

any other ideas?....please

Title: Re: Labler problems
Post by: JimH on December 05, 2002, 02:01:33 pm

Did you check the HP site to see if you can update the printer driver?

Title: Re: Labler problems
Post by: Easyrider on December 05, 2002, 02:08:09 pm

freg

This may seem like a stupid statement.

But, have you selected the  "Print background image" and "Use cover art in the cd wizard?

Title: Re: Labler problems
Post by: freq on December 05, 2002, 04:24:29 pm

again...thank you....please keep trying

- i have the updated printer driver
- i have the correct boxes checked in the label editor... it looks great in the "print preview"...

argh
steve

Title: Re: Labler problems
Post by: JimH on December 06, 2002, 03:57:19 am

Can you borrow another printer to see if it's a problem with the printer or with MJ?

I remember a similar problem from around a year ago.  I think it was an HP printer.  You might try a search here.

Title: Re: Labler problems
Post by: Fred_Evans on December 06, 2002, 09:16:24 am

hello -- Yes I am having same problem-- plain and simple computer nothing fancy and epson stylus 600
just the test prints-- not really a worry because it look very nice but graphics will just add that last touch!!