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More => Old Versions => Media Jukebox => Topic started by: dmclark on December 05, 2002, 06:22:30 am

Title: I thought i purchased?
Post by: dmclark on December 05, 2002, 06:22:30 am

Hi,

On sunday, iI followed the link & filled out the form to upgrade to 9,0. The result page was very weird, and I recieved no confirmation. i   want to be sure i don't pay twice.

Title: Re: I thought i purchased?
Post by: JimH on December 05, 2002, 06:36:51 am

You can check the status of your program in MJ Help.  I don't see a purchase at all on Sunday, based on your e-mail or name.

Title: Re: I thought i purchased?
Post by: dmclark on December 05, 2002, 06:57:11 am

I just purchased (or tried to) again. I gat the "please wait page", then I get "please select a product", an then i get a blank order form again.

Title: Re: I thought i purchased?
Post by: JimH on December 05, 2002, 06:59:37 am

Are you trying from within MJ?  Under Help?

Do you have MJ 9 installed?

Title: Re: I thought i purchased?
Post by: dmclark on December 05, 2002, 07:05:38 am

yes, from under help.

yes, 9 is installed. I've been a customer since 7

Title: Re: I thought i purchased?
Post by: JimH on December 05, 2002, 07:08:40 am

What browser are you using?  If not IE, please try it.

Title: Re: I thought i purchased?
Post by: dmclark on December 05, 2002, 07:13:00 am

ie 6. Try again. :)

Title: Re: I thought i purchased?
Post by: JimH on December 05, 2002, 07:18:03 am

What version of MC9?

Title: Re: I thought i purchased?
Post by: dmclark on December 05, 2002, 08:27:17 am

9.0.84

Title: Re: I thought i purchased?
Post by: JimH on December 05, 2002, 08:39:29 am

Please try the newer build (85) on the Media Center board.  See "Boards" above for the link.

Title: Re: I thought i purchased?
Post by: John Gateley on December 05, 2002, 09:24:52 am

Are you using a proxy or firewall?

j