INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: bpoteet on February 24, 2004, 01:38:20 pm

Title: problem with restoring MJ
Post by: bpoteet on February 24, 2004, 01:38:20 pm

I purchased MJ (via cinemaronline) and have already paid for the software via credit card.  When trying to restore, it using the registration code emailed to me, it failed, locking up just after I hit the "restore" button.  My MJ remains unregistered, despite me having already paid for it and trying to "restore" it using the supplied registration code.  please help...  

Title: Re:problem with restoring MJ
Post by: KingSparta on February 24, 2004, 01:42:26 pm

if you have a firewall, that might be a problem.

also make sure your using internet explorer 5.5 or higher.

you may need to provide other info.

if you go to MJ8,help it allows you to copy your system info to the clipboard to post in your next message.

Title: Re:problem with restoring MJ
Post by: bpoteet on February 24, 2004, 01:47:14 pm

I do have a firewall, so that may be it, but i cant tear it down.  I am running higher than 5.5 internet explorer.  The questions said, more information needed, i filled that in, now everything is filled in correctly and completely but still nothing happens after I hit "restore".  Can I email you the registration code ? would that help?  

Title: Re:problem with restoring MJ
Post by: John Gateley on February 24, 2004, 02:51:44 pm

Don't mail your code to anyone.

j

Title: Re:problem with restoring MJ
Post by: John Gateley on February 24, 2004, 03:10:23 pm

Something strange is going on. Give me a few minutes and check back.

j

Title: Re:problem with restoring MJ
Post by: John Gateley on February 24, 2004, 03:49:47 pm

bpoteet,

All fixed now, and you should have received a license in e-mail. Thanks for noticing,
and sorry for the hassle.

j

Title: Re:problem with restoring MJ
Post by: bpoteet on February 24, 2004, 03:56:32 pm

you da man.  all solved and happy.  bap