INTERACT FORUM
More => Old Versions => Media Jukebox => Topic started by: sirrahmit on November 22, 2002, 02:16:31 pm
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I have been using my SSI America NEO Jukebox for the entire life cycle of MJ 8.
The NEO Jukebox is a 30G USB removable drive/portable MP3 player. One of it's manufacturers is SSI America (it seems to have many :-/).
I have always kept up to date with the latest USB drivers supplied by SSI America.
However, I am having a frequent problem that happens when I change/add files via MJ. Usually I'm either ripping a CD or changing file properties/locations. Often times when I perform these operations, the portable hard drive becomes corrupt and when I run chkdsk, it loses a little bit of data. Sometimes I lose the files I changed/added, sometime I lose something completely unrelated. It's just something I lived with, but it's really starting to become annoying having to rebild the files on the NEO Jukebox.
I don't know if this is a hardware issue, USB driver issue, or MJ issue.
Has anyone else reported this type of behavior with a portable USB drive/player?
Any thought on how I might get rid of these problems?
I'm running Windows 2000 SP2 on a Dell Inspiron 8100 laptop.
Please help!
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First question: have you installed the latest firmware/USB driver? It's available from SSI's website.
I've got a Neo Jukebox as well, and have run into similar issues doing straight transfers (from Windows Explorer). It appeared to be a transfer timeout error. It only happened when I was transfering a relatively large block of files, like 250 megs, in one operation. The only solution that I found was to do transfer in smaller blocks - about 100 megs.
Having said that, there are a couple of caveats: I have one of the original Neo's (looks like a digital brick) and not the newer version, and I haven't done transfers to it for a while and thus have not tried the new drivers. I want them to make a Firewire or USB2 version and make all this moot ;D
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I'm up to date on all firmware and USB drivers. I ran a low level check disk over the weekend (about 4 hours via USB on 30 gig). It found no errors on the drive.
I couldn't agree with you more about Firewire! Why is iPod the only player to support it? I'd just get an iPod, but I like the 30 gig size and have used all but 2 gig.
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Could someone from MJ Support please respond to this...
Thanks.
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sirrahmit,
Have you been able to verify that you do not have these same problems if you transfer files without using MJ?
Thanks,
Steve ( J River)
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Steve,
Thanks for the quick reply.
I tried moving a little over 2 gig in mp3's from one directory to another via windows explorer.
I ran chkdsk. It found problems. In this case, mostly cross link problems resolved by copying. However, I didn't actually lose any files this way like I do when I use MJ.
I think you're about to tell me it's not MJ. I guess I would tend to agree.
Do you know if anyone else out there has reported this problem and found a way to fix it, or am I simply stuck with crappy drivers from the manufacturer with no resolution until they supply good ones?
Thanks for the help,
Tim
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Tim,
Unfortunately I think that problem is not ours and I don't know of anyone else who has reported this and can fix it. We don't have this player here so I can't really troubleshoot it. Hopefully others might be able to chime in on this thread with some suggestions.
Steve