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More => Old Versions => Media Jukebox => Topic started by: fifrelin on November 08, 2002, 11:42:15 am

Title: License restoration
Post by: fifrelin on November 08, 2002, 11:42:15 am

Hi there,

sorry if that question has already been asked'n solved, but...
everytime I reboot my PC, I get a message from MJ that my licence information does not match what's on the machine, and it asked me to restore. So I do and it works, until the next reboot...

What am I missing?  ? Thanks in advance,

Fifrelin

Title: Re: License restoration
Post by: JimH on November 08, 2002, 12:06:48 pm

What version of MJ do you have and what is the name of the license file?

There is a FAQ on licensing under jukebox/purchase above.

Title: Re: License restoration
Post by: fifrelin on November 18, 2002, 04:42:38 am

Hi,

sorry for the delay, but I had problems loggin' in. Anyway, that's solved...
My version of MJ is:

Media Jukebox PLUS 8.0.388
Install Path: C:\Program Files\J River\Media Jukebox\
OS: Microsoft Windows 2000  Workstation 5.0 Service
Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 5.50.4916.400
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 5.00.3502.5436
wnaspi32.dll: Internal ASPI Layer

I did read the FAQ, not sure it helps. If I understand correctly, my license number allows me to restore keys. I've done that. The key is under C:\Program Files\J River\Media Jukebox, and is a file like MediaJukebox8-XXXXX.mjr.

I was told this morning that my information didn't match...so I restored. Again, may I be doing something wrong? Thanks in advance for your help.

Fifrelin

Title: Re: License restoration
Post by: fifrelin on November 18, 2002, 04:56:06 am

By the way, what do you mean by name of licence file? Do you want my license number? Please confirm. Thanks,

Fifrelin

Title: Re: License restoration
Post by: JohnT on November 18, 2002, 05:38:19 am

Can you give us the exact text of the error message?
Thanks.

Title: Re: License restoration
Post by: fifrelin on November 18, 2002, 11:38:42 pm

Hi,

the error message is:
Computer information doesn't match the information stored in the license. Click Ok to go to the license restoration web page.

This happens pretty much everytime I open MJ after booting my pc.

Another piece of information: in my J River directory, I have 2 keys:
Media Jukebox8-11554
MediaJukebox8-11554
The second one is wrong/doesn't work. I'm not sure why I have the two. Should I delete the wrong one? Should I have the correct one in another directory?

Thanks for your help.

Fifrelin

P.S.: let me know if you need the license number.

Title: Re: License restoration
Post by: JohnT on November 19, 2002, 11:52:07 am

I'm not sure what's causing that. Do you have "administrator" privilege on your computer?

Have you tried restoring from the internet instead of the local file?