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More => Old Versions => Media Jukebox => Topic started by: melprice on November 11, 2002, 02:57:22 pm

Title: Won't Restore
Post by: melprice on November 11, 2002, 02:57:22 pm

I have had to reinstall version 8. I have a backup of my licence, when I try and enter it I get sent to a web page. I've entered the email address  I originally used and it can't be found. I know it's correct because I can see it in the .rrg file.

What's going on? Why can't I use the software I've paid for?

Thank you

Title: Re: Won't Restore
Post by: JimH on November 11, 2002, 03:06:00 pm

What is the name of your license?

What version of 8.0 do you have?  It's in MJ Help/About.

Title: Re: Won't Restore
Post by: melprice on November 12, 2002, 06:41:30 pm

The file is MediaJukebox8.rrg but I may have renamed it some time ago?

The versionis 8.0.388

Thank you.

Title: Re: Won't Restore
Post by: John Gateley on November 12, 2002, 06:46:49 pm

Hi Melprice,

Please email me with your name and email address used to purchase (gateley @ jriver.com), I'm guessing this was a beta license that needs to be upgraded.

Thanks,

j