INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: rmorton on June 24, 2004, 01:27:47 pm

Title: Registration problem
Post by: rmorton on June 24, 2004, 01:27:47 pm

I purchased MJ this morining.  It installed ok on my first machine including entering the registration code.  I then installed MJ on a second machine and it refuses to accept any type of registration.  I tried the using the emailed (to me) Media-Juke...mjr file and MJ says error ionstalling...failed extracitng from file message. The web site says it can't find that licenseand the web site says m,y emial is invlaid if I try going theat route.  

Title: Re:Registration problem
Post by: John Gateley on June 24, 2004, 01:49:33 pm

Should be fixed now (and you should have received a license in e-mail).
Thanks for finding that.

j

Title: Re:Registration problem
Post by: JimH on June 24, 2004, 01:54:28 pm

This was related only to the new Paypal payment option we added.

Thanks again.

Title: Re:Registration problem
Post by: rmorton on June 24, 2004, 01:57:52 pm

still broken.  the registration file is/was indenticall to the first one and MJ verison 8 says that it failed extacting licens from file.  I tried the op[tion to emial me a new code many times and it says my emails isn;t vaild.  

rick

Title: Re:Registration problem
Post by: John Gateley on June 24, 2004, 02:29:27 pm

I think I understand: you are entering your e-mail address on the restore page. This isn't right: enter the long code on that page (use copy-and-paste, don't try to type it).

Check your system clock on the second computer, make sure it is correct.

j

Title: Re:Registration problem
Post by: JimH on June 24, 2004, 02:39:04 pm

There is a FAQ here:
www.mediajukebox.com/license

Title: Re:Registration problem
Post by: rmorton on June 24, 2004, 02:56:04 pm

Hi,

I have read the license faq - no help.

I have used the code provided using cut and paste. It is in the form of ???-???-???-???-???-??? (I substituted the? for the actual letters to protect the code).  MJ says it is invalid.

The date and time is correct.

Your restore system says my email address is not in the system if I try that option.

If I use the file that was emailed to me, mj displays the message "Error installing media jukebox license. Failed extracting license from file."

Title: Re:Registration problem
Post by: JimH on June 24, 2004, 02:57:39 pm

Is the version of MJ up to date?  Please copy your system info from MJ Help and paste it here.

Are you using IE to restore your license?

Title: Re:Registration problem
Post by: lnelson on June 29, 2004, 12:54:21 am

I've got a similar problem.  OS is XP, using IE,  clock is correct, downloaded and re-installed MJ8, read the FAQ, pasted the key into your registration form, etc..

Keep getting a a window that says:  "Error installing Media Jukebox license.  Failed opening license file."

What's next?

Thanks.