INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: jonesclp on August 30, 2004, 01:21:38 pm

Title: Cannot purchase version 10
Post by: jonesclp on August 30, 2004, 01:21:38 pm

gives error failed to initiate purchase.  I am a paid customer of version 9.

Any other way to purchase this!

Title: Re:Cannot purchase version 10
Post by: JimH on August 30, 2004, 01:26:49 pm

Make sure you have the latest version from our download page.

Your security settings may be too aggressive.  Port 443 must be open.

Title: Re:Cannot purchase version 10
Post by: jonesclp on August 30, 2004, 01:56:59 pm

Port is open and security settings are at the lowest possible.....still not working

Machine is XP Pro SP1

Title: Re:Cannot purchase version 10
Post by: John Gateley on August 30, 2004, 01:59:02 pm

What's your default browser? Try setting it to IE.

j

Title: Re:Cannot purchase version 10
Post by: jonesclp on August 30, 2004, 04:09:48 pm

It is the default browser....i had firefox installed before but have since removed it.  Would this be causing the problem and if so any suggestions for a fix?

Thanks
Much appreciated

Title: Re:Cannot purchase version 10
Post by: jonesclp on August 31, 2004, 05:00:48 pm

No other ideas?  I really want to upgrade to 10!

Title: Re:Cannot purchase version 10
Post by: JimH on August 31, 2004, 05:51:32 pm

Make sure you have a recent version of MC.  Download again if you're not sure.

Check your security settings.  A firewall could be preventing the transaction on port 443.

Title: Re:Cannot purchase version 10
Post by: jonesclp on September 01, 2004, 08:28:59 am

allports are open on outgoing.  Does this need to be open inbound?

Title: Re:Cannot purchase version 10
Post by: jonesclp on September 01, 2004, 09:36:19 am

I uninstalled, rebooted and reinstalled and it gives me your trial ended....buy now and i STILL get failed to initialize purchase....

Please help.

Title: Re:Cannot purchase version 10
Post by: JohnT on September 01, 2004, 02:12:00 pm

Try this link:

https://rover.jriver.com/cgi-bin/buy.cgi?productid=16 (https://rover.jriver.com/cgi-bin/buy.cgi?productid=16)

Title: Re:Cannot purchase version 10
Post by: jonesclp on September 01, 2004, 02:19:22 pm

It is definitely a bug from the following situation.  If you uninstall Mozilla/Firefox as your default browser.  I used another machine to purchase it and it worked.

So if you have IE then install Mozilla/Firefox as your default browser and then uninstall it....it causes an issue.

Hope this helps out figuring out the issue.  I probably need to reinstall IE.

Title: Re:Cannot purchase version 10
Post by: John Gateley on September 01, 2004, 03:28:36 pm

Thanks very much. Hopefully I can reproduce it now. Which version of windows are you using?

j

Title: Re:Cannot purchase version 10
Post by: jonesclp on September 01, 2004, 03:37:58 pm

XP SP1 with all updates prior to SP2
IE 6.0.2800.1106