INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: ndterry on October 18, 2004, 11:39:10 am

Title: MJB 8
Post by: ndterry on October 18, 2004, 11:39:10 am

I received my confirmation e-mail which states that I can use the license on second computer. When I try to 'restore license' on the other computer, MJB says: Failed extracting license from file.

Will appreciate help.

Neil

Title: Re:MJB 8
Post by: JimH on October 18, 2004, 11:49:04 am

Please try the FAQ here:

www.mediajukebox.com/license

Title: Re:MJB 8
Post by: ndterry on October 18, 2004, 12:39:43 pm

Thanks for your reply.

I looked through the FAQ's found that I could dbl click on the licens file to install it but when I do that I still get this error:

   Error installing media jukebox license
   Failed extracting license from file.

Could it be that the license file is corrupted? I saved it from the e-mail confirmation.

Neil

Title: Re:MJB 8
Post by: ndterry on October 20, 2004, 10:35:46 am

I have tried to install the license key into the copy of Media JB on my second computer without success. I continue to get the error:

   Error installing media jukebox license
   Failed extracting license from file.

I followed the instructions that I found in the faq.

Do I have to be connected to the Internet and as for a new license key?

This is pretty rediculous and time consuming.

Neil

Title: Re:MJB 8
Post by: JimH on October 20, 2004, 10:38:18 am

Try updating MJ.

Use IE as your browser.

Install keys are only good for 14 days.  After that you must use a restore.

Other possible problems are anti-virus, anti-spyware programs, etc.