INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: simo4321 on October 22, 2004, 10:03:17 am

Title: What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 10:03:17 am
I recently upgraded to Media centre 10 from 8(Ithink).  My new media 10 registration code is not recognised & I want to restore a licence so I can run on my new laptop.  What do I do??
Title: Re:What is wrong with my licence?
Post by: KingSparta on October 22, 2004, 10:09:17 am
what message do you get?
Title: Re:What is wrong with my licence?
Post by: Deivit on October 22, 2004, 10:10:41 am
Did you read this?
https://rover.jriver.com/cgi-bin/restore.cgi
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 10:13:08 am
Please see this FAQ:

www.mediajukebox.com/license
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 10:16:00 am
 I get this message.

Error

We could not find that license.

I have cut the registration code from my registered media centre and pasted it into the box at https://rover.jriver.com/cgi-bin/restore.cgi
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 10:24:02 am
Check the version of Media Center it was for (in the e-mail).

Do NOT post your Registration Code.
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 10:39:55 am
It looks like your database thinks I'm a Media Jukebox 8 user.  I upgraded to MC10 in September this year and was sent a 10 mjr file.  If I try the MJ8 licence it asks if I want an upgrade.  Could someone check this out?
Title: Re:What is wrong with my licence?
Post by: KingSparta on October 22, 2004, 10:44:47 am
maybe you used another e-mail address?
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 10:54:19 am
maybe you used another e-mail address?

Checked my emails and the MC10 upgrade was sent to the same email address.
Title: Re:What is wrong with my licence?
Post by: John Gateley on October 22, 2004, 11:24:44 am
I'm checking on this

j
Title: Re:What is wrong with my licence?
Post by: KingSparta on October 22, 2004, 11:32:21 am
maybe you used another e-mail address?

Checked my emails and the MC10 upgrade was sent to the same email address.

as i said in private mail i have no access

i did refer you to gateley but it looks like gateley has already seen your message
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 11:38:01 am
Please report the version you're using.  Copy your system info from MC help and paste it here.
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 11:40:53 am
Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Unknown 116 MHz MMX / Memory: Total - 392 MB, Free - 86 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) / Shell32.dll: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) / wnaspi32.dll: N/A
Ripping /   Drive E: MATSHITAUJDA310           Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No  

Burning /  No burners found.
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: No
  Use playback settings: No /  Normalization: None
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 11:51:30 am
I don't know that it will make a difference, but please try downloading and installing the build you'll find here:

www.jrmediacenter.com
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 11:56:05 am
Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\
It appears that you have registered.
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 12:10:45 pm
Yes I have registered on this machine, but I want to install MC10 on my new laptop.  This is why I have been trying to get a new licence mjr file.  The system does not recognise me as a MC10 user.
Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\
It appears that you have registered.
Title: Re:What is wrong with my licence?
Post by: JimH on October 22, 2004, 12:15:38 pm
The only license in our system under the e-mail you use here on Interact is for an Media Jukebox 8 license.
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 12:23:03 pm
The only license in our system under the e-mail you use here on Interact is for an Media Jukebox 8 license.
Jim  This is the problem.  Please check your db as I upgraded to MC10.  Here is the mail I received on Wednesday 15th of Sept 2004 minus the actual registration code.  

Thank you for your purchase of Media Center 10 from JRiver, Inc. for $14.98.
      
Your Registration Code is xxxxxxxxxxxxxxxxxx.
This is your permanent proof of purchase. Print this e-mail now and keep it in a safe place.
Title: Re:What is wrong with my licence?
Post by: John Gateley on October 22, 2004, 01:14:44 pm
I'm checking on this, please have patience

j
Title: Re:What is wrong with my licence?
Post by: John Gateley on October 22, 2004, 03:32:41 pm
Hi Simon,

Please try again, let me know if it works.

Thanks,

j
Title: Re:What is wrong with my licence?
Post by: simo4321 on October 22, 2004, 03:51:53 pm
Many thanks.  It works fine.