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More => Old Versions => Media Center 11 (Development Ended) => Topic started by: gitcheye on November 08, 2004, 10:31:19 am

Title: Registration Problem
Post by: gitcheye on November 08, 2004, 10:31:19 am
I purchased MC11 and registered.  Now the software is saying that i need to restore and my restore # won't work.  Can anyone help?

Title: Re:Registration Problem
Post by: KingSparta on November 08, 2004, 12:55:36 pm
you may want to expand on your problem by adding any error messages you may get when restoring.

with out this information it could be one of many reasons.

do not post your license # when posting more info.
Title: Re:Registration Problem
Post by: gitcheye on November 08, 2004, 01:03:00 pm
When I put in my registration number, the response is that my license is expired.
Title: Re:Registration Problem
Post by: JimH on November 08, 2004, 01:04:32 pm
Check the instructions for MC10 here:

www.mediajukebox.com/license
Title: Re:Registration Problem
Post by: KingSparta on November 08, 2004, 01:07:37 pm
When I put in my registration number, the response is that my license is expired.

make sure the date is correct on your computer

the restore file maybe over 14 days old

if your trying to restore from a license file you need to go to the restore page

see the link JimH posted
Title: Re:Registration Problem
Post by: gitcheye on November 08, 2004, 02:07:33 pm
The date is correct on my computer.  The restore function via the web says that my code is expired.  I paid via paypal.
Title: Re:Registration Problem
Post by: gitcheye on November 08, 2004, 02:11:20 pm
I got Tivo on Friday and changed my computer name.  I think this has caused the problem.  Anyone know what to do about the registration?
Title: Re:Registration Problem
Post by: Omni on November 08, 2004, 02:50:48 pm
I got Tivo on Friday and changed my computer name.  I think this has caused the problem.  Anyone know what to do about the registration?

Just a guess, but since apparently the license is tied to the computer name, why don't you just reinstall a new license (using one of your restores) for MC10.
Title: Re:Registration Problem
Post by: gitcheye on November 08, 2004, 03:21:04 pm
JRiver contacted me via email and fixed the problem.  It seems there was a mixup at Paypal.  Thanks for the feedback....PS...I love Media Center.  Keep it up.