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More => Old Versions => Media Center 11 (Development Ended) => Topic started by: dlilienthal on February 05, 2005, 05:06:56 pm

Title: License Restore problem
Post by: dlilienthal on February 05, 2005, 05:06:56 pm

I did a license restore on Saturday, January 29, 2005 and received two emails - one showing 9 restores left and the other showing 8.  Both have the same date and time.  Can somebody at JRiver fix this please?  Thanks.

Title: Re: License Restore problem
Post by: John Gateley on February 07, 2005, 09:26:19 am

If you'll take a closer look at the e-mail you received, you'll see that you've only used 1 restore for your MC10 license, and that the 2 restores are from your MC9 license (not recently used).

j

Title: Re: License Restore problem
Post by: dlilienthal on February 07, 2005, 12:25:28 pm

Both emails begin with the line "We notice that you have just used a restore for Media Center 10."

I'll be happy to forward them to you if you want.

Title: Re: License Restore problem
Post by: John Gateley on February 07, 2005, 12:46:58 pm

Strange, I bet I send one e-mail for each restore AND for each product. I'll check on this.
In any case, you did only use 1 restore...

j