INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: rparish on February 19, 2005, 08:55:05 am

Title: reinstall help-no page available
Post by: rparish on February 19, 2005, 08:55:05 am

I just reinstalled windows xp.  I am trying to reinstall MC.  Here is what I did...
1. downloaded the program at http://www.jrmediacenter.com/purchase.html.
2. returned to same page and clicked on restore license on same page
3. clicked on restore page on the following page
4. entered my restore code and clicked "RESTORE"
5. I am given the message "This license cannot be restored on this page, please use your program"

So then I did the following...
1. opened MC
2. help
3. install license
4. clicked restore from internet
5. I recieve the following page "Action canceled"

Title: Re: reinstall help-no page available
Post by: JimH on February 20, 2005, 07:03:12 am

Make sure you have MC 10.0.  That's what your license is for.

Using the Registration Code that you received in the e-mail from Buy-Button, visit the restore page.  USE IE as your browser.  That should automatically install the license.  It also will e-mail your Install Key.

That's all in the FAQ available from the page whose link you posted above:
http://www.jrmediacenter.com/buy_faq10.html

Please report the detail of what happened at that point.

DO NOT post your Registration Code or it will be revoked.

Title: Re: reinstall help-no page available
Post by: rparish on February 20, 2005, 01:56:50 pm

I do have MC 10.0.  I used Internet Explorer and did as you instructed (again).  I recieved the error..

This license cannot be restored on this page, please use your program.

This is the same error I wrote about in my first post.

Please help!

Title: Re: reinstall help-no page available
Post by: JimH on February 20, 2005, 02:58:20 pm

Are you sure you're using the Registration Code?  The Install Key won't work.

Title: Re: reinstall help-no page available
Post by: rparish on February 20, 2005, 07:02:13 pm

I am sure that it is the registration code.  I am using the one emailed to me on the 19th.

Title: Re: reinstall help-no page available
Post by: JimH on February 21, 2005, 07:44:52 am

Do you have the latest build of 10?  It's on the download page.

Title: Re: reinstall help-no page available
Post by: rparish on February 21, 2005, 03:58:10 pm

Yes that is where I downloaded it from on the 19th.

Title: Re: reinstall help-no page available
Post by: JimH on February 21, 2005, 05:09:59 pm

Did you pay with Paypal?

Title: Re: reinstall help-no page available
Post by: rparish on February 21, 2005, 05:33:29 pm

no. I was a part of the trial group that participated in the survey.

Title: Re: reinstall help-no page available
Post by: rparish on February 22, 2005, 06:45:06 pm

Are you still helping me?

Title: Re: reinstall help-no page available
Post by: JimH on February 22, 2005, 06:51:59 pm

Can you send me some details by e-mail? 

jimh @ jriver.com

I think you've used the beta of the Best Buy version and you're now trying to use MC10.  The license is different.

Details would be appreciated.