INTERACT FORUM
More => Old Versions => Media Center 11 (Development Ended) => Topic started by: ponygirl on March 05, 2005, 01:14:02 pm
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Dear J River Music,
Yesterday afternoon (March 4) I upgraded from Version 10 to 11 - I had been trying 11 during a 30 day free trial offer. Somehow I missed the page/location where it asked if I wanted to upgrade or whether I am a new customer. So, I ended up being charged $35 intead the $10 it would cost me to upgrade. Can you please rectify this since my Version 10 was only 7 mos. old? (I have printouts for both purchases if you need either of the Registration Codes)
Thank you,
Kiersten Ann D.
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Figures, i don't have any software on my machine, was trying to buy mc11 outright for $35 and was only given a option to upgrade for $15, still don't understand it.
Terry
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Dear J River Music,
Yesterday afternoon (March 4) I upgraded from Version 10 to 11 - I had been trying 11 during a 30 day free trial offer. Somehow I missed the page/location where it asked if I wanted to upgrade or whether I am a new customer. So, I ended up being charged $35 intead the $10 it would cost me to upgrade. Can you please rectify this since my Version 10 was only 7 mos. old? (I have printouts for both purchases if you need either of the Registration Codes)
Thank you,
Kiersten Ann D.
Sounds like you didn't have a licensed copy of anything installed. If you'll e-mail me your details, I'll try to sort it out.
jimh @ jriver.com