INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: knightperson on April 22, 2005, 07:23:16 pm

Title: can't restore license
Post by: knightperson on April 22, 2005, 07:23:16 pm

I initially bought Media Jukebox 8, then upgraded to MC 10.  I reinstalled the operating system (which I do all too frequently, I'm afraid), but can't find the registration code for Media Center.  I have the code for MJ8, which of course doesn't work.  I requested an activation code through the web interface, but all I got was another copy of the MJ8 code, not the one for MC10.  I paid for the upgrade through paypal, and I can produce a transaction ID or whatever else you need.

Title: Re: can't restore license
Post by: KingSparta on April 22, 2005, 07:38:34 pm

https://rover.jriver.com/cgi-bin/restore.cgi

note the part where it states

Quote

If you don't have it, we can e-mail it to you if your address hasn't changed

Title: Re: can't restore license
Post by: knightperson on April 23, 2005, 01:58:39 am

Quote from: KingSparta on April 22, 2005, 07:38:34 pm

https://rover.jriver.com/cgi-bin/restore.cgi

note the part where it states
If you don't have it, we can e-mail it to you if your address hasn't changed

I did note that part, and I followed the directions.  I received a code for version 8, but no code for version 10.  I tried again and I got another copy of the code for version 8.  Then I posted to the forum that I had done this.  Next, I got a message telling me to do exactly what I had done, apparently by someone who didn't read my post very well.  This brings us up to date, where I'm writing again, explaining that requesting a code online does not work, which is why I'm here in the first place.  Please tell me how I can activate my Media CENTER version TEN.

Title: Re: can't restore license
Post by: KingSparta on April 23, 2005, 08:13:32 am

I think you will need someone from J river help you.

I think Gateley was the one that deals with this area.

Title: Re: can't restore license
Post by: JimH on April 23, 2005, 08:28:00 am

It's the weekend here, but try a search for paypal and you may find a helpful message from gateley.

Title: Re: can't restore license
Post by: John Gateley on April 25, 2005, 10:42:25 am

Go to the paypal support page:

https://rover.jriver.com/cgi-bin/paypal_support.cgi

and enter your e-mail. This should give you a license and fix the probem.

j

Title: Re: can't restore license
Post by: knightperson on April 25, 2005, 04:08:11 pm

Aha, THERE's the link I needed.  That one returned the right code, which installed with no complaints.  And this time I will have the sense to file the code properly.  Thanks for your help.

Title: Re: can't restore license
Post by: angelo.ga on April 25, 2005, 05:02:36 pm

I think you will need someone from J river help you.

I'am need to restore my license and every time that I tryed I'am geting  e email with thi folowing==Here are the Registration Codes associated with your email address:
JRiver, Inc. Media Center 10: [removed code], no
restores   and my program go to expirer soon, I'am need a new code....

   My Email it is angelo5354@yahoo.com
    
             Thank You
PS: I'am tryd paypall and I am geting a message that it is not record about me 

Title: Re: can't restore license
Post by: angelo.ga on April 25, 2005, 05:10:07 pm

angelo5354@yahoo.com
I think you will need someone from J river help you.

I'am need to restore my license and every time that I tryed I'am geting  e email with thi folowing==Here are the Registration Codes associated with your email address:
JRiver, Inc. Media Center 10: [code removed. Don't post codes!!] , no
restores   and my program go to expirer soon, I'am need a new code....

   My Email it is angelo5354@yahoo.com
     
             Thank You
PS: I'am tryd paypall and I am geting a message that it is not record about me 

Title: Re: can't restore license
Post by: John Gateley on April 26, 2005, 01:06:34 pm

Angelo, you had used up all your restores. I gave you a few more.

Remember, when you reinstall frequently, wait until MC trial mode is almost over before using a restore, that way they should last forever.

j