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More => Old Versions => Media Jukebox => Topic started by: tldysart1 on October 06, 2002, 06:48:17 pm

Title: Problem with e-mail buying MJ
Post by: tldysart1 on October 06, 2002, 06:48:17 pm

I'm in love with MJ (and my new iPod!) and wanted to pony up the money for the software.  The online form doesn't seem to recognize my .net e-mail address.  Is there a way around this?  I really don't want to use my work e-mail for this kind of stuff.

Ted.

Title: Re: Problem with e-mail buying MJ
Post by: John Gateley on October 07, 2002, 12:19:29 pm

Hi Tim,

Can you mail me (gateley @ jriver.com) your email address that is failing?

Thanks,

j

Title: Re: Problem with e-mail buying MJ
Post by: John Gateley on October 07, 2002, 01:07:39 pm

Sorry about the name mixup. ...

I sent you a reply in e-mail, if it is not there, please reply here (or via email) to let me know it didn't arrive.

j

Title: Re: Problem with e-mail buying MJ
Post by: John Gateley on October 07, 2002, 01:09:46 pm

Hi Ted,

The problem is that the e-mail domain does not exist.
If you do  DNS lookup to find the mail server for that domain, it returns:
Sorry, I couldn't find any host named xxxxxxx.net
You must have your domain set up correctly.

Thanks,

j

Title: Re: Problem with e-mail buying MJ
Post by: tldysart1 on October 08, 2002, 02:49:18 pm

Bingo!  Turns out I forgot to renew my domain...   :o

Yet another issue to sort out.  Thanks for helping to chase a much larger problem down!