INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: daynac03 on October 03, 2002, 07:58:06 am

Title: wont let me purchase media jukebox
Post by: daynac03 on October 03, 2002, 07:58:06 am

i have been trying to
purchase the license and i am doing everything that
the help menu says. i open mj, choose buy license and
it brings me to a page i enter all the info in and
then it brings me to a page that says chose which
product you want to buy, i choose mj 8.0 and then it
brings me back to the page to enter in my info again.
i am not getting any registration code or anything.

ihave now sent three emails about this and have tried
many times to do what is suggested and it doesnt work.
this is starting to get really frustrating, is there
anything you can do to help??

Title: Re: wont let me purchase media jukebox
Post by: John Gateley on October 03, 2002, 08:08:39 am

what browser are you using? Try IE.

j

Title: Re: wont let me purchase media jukebox
Post by: JimH on October 03, 2002, 08:16:52 am

Please make sure you're using a current version of 8.0.

Title: Re: wont let me purchase media jukebox
Post by: cdmiller on October 03, 2002, 10:23:35 am

I got the exact same problem, using IE6 and linking from a current version MJ8. Every time I submit the form, it just sends me back to the beginning of the purchase process...

Title: Re: wont let me purchase media jukebox
Post by: John Gateley on October 03, 2002, 10:48:34 am

Make sure you have NOT disabled javascript, and allow POST operations.

j

Title: Re: wont let me purchase media jukebox
Post by: John Gateley on October 03, 2002, 11:03:57 am

Also:
Have you made any changes to IE security settings?

Are you getting an error message (in red text) at the top of the page saying some fields are incorrect?

Are you running a firewall or proxy?

j

Title: Re: wont let me purchase media jukebox
Post by: cdmiller on October 03, 2002, 11:13:25 am

I am running a firewall behind a DSL router, no errors appeared on the purschase page, IE security set to Medium, Java enabled, I don't know what "POST operations" are. Thx for your help... CM

Title: Re: wont let me purchase media jukebox
Post by: John Gateley on October 03, 2002, 11:29:22 am

What kind of firewall, and who installed/configured it?

To confirm:
You click on the "Purchase" button from Media Jukebox.
It opens Internet Explorer at the page where you enter your personal details.
You fill in the blanks and click the button at the bottom.
It takes you to a page saying "Select a product to purchase"
Right?

What is happening is that something is preventing the submission of information, probably the firewall.  This is done with a POST operation (most web pages use GET operations).

j

Title: Re: wont let me purchase media jukebox
Post by: JimH on October 03, 2002, 11:48:33 am

We just received this from our payment processor...

[REMOVED because Verisign reports the UUNET outage is over]

We expect the JRiver server to be down sometime tomorrow morning for a change in the network.  It should last less than 30 minutes.

Title: Re: wont let me purchase media jukebox
Post by: daynac03 on October 05, 2002, 11:54:43 am

ok,
so now im really confused because i really dont know that much about computers. i havent changed anything in any settings and i do have the most current media jukebox. i dont understand what im doing wrong, all i want to do is be able to sort my music again! is there anything else it could be or anything i can do about it?

Title: Re: wont let me purchase media jukebox
Post by: John Gateley on October 05, 2002, 08:39:39 pm

Hi Daynac03

What browser are you using?
Are you using a firewall?
Are you using a proxy?

j

Title: Re: wont let me purchase media jukebox
Post by: daynac03 on October 06, 2002, 12:06:21 pm

sadly i dont know what those things are

Title: Re: wont let me purchase media jukebox
Post by: daynac03 on October 06, 2002, 12:10:40 pm

i dont think im using a firewall or a proxy

Title: Re: wont let me purchase media jukebox
Post by: KingSparta on October 06, 2002, 03:17:55 pm

you don't know what browser your using?

Title: Re: wont let me purchase media jukebox
Post by: daynac03 on October 06, 2002, 08:11:27 pm

i dont know what exactly a browser is

Title: Re: wont let me purchase media jukebox
Post by: daynac03 on October 06, 2002, 08:22:18 pm

thanks for all the help i figured it out myself, i think this is a horrible way to try to help people especially when the people helping make jack ass comments!

Title: Re: wont let me purchase media jukebox
Post by: BubbaMike on October 06, 2002, 10:59:52 pm

Sorry maybe those comment were removed but I've read this thread and didn't notice any jackass comments only people trying to help you.

Glad you got it worked out. And I hope everything works for you.