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More => Old Versions => Media Center 11 (Development Ended) => Topic started by: rlambric on August 02, 2005, 08:17:10 am

Title: Critical error #31 after upgrade
Post by: rlambric on August 02, 2005, 08:17:10 am

After having installed latest upgrade MC11 goes into cardiac arrest after say 2 minutes: critical error #31. Of course suggestions in error window indicate that reinstallation might be good idea, reality however tends NOT to concur. Please advise asap!

Title: Re: Critical error #31 after upgrade
Post by: JimH on August 02, 2005, 08:17:53 am

Try re-installing your license.

www.jrmediacenter.com/purchase.html has more info.

Title: Re: Critical error #31 after upgrade
Post by: rlambric on August 02, 2005, 08:45:22 am

Jim,

thnx for fast response. I reinstalled licence. same error. I restarted PC. first time after restart MC11 shows runtime library c++ error: abnormal program termination. After that MC11 just packs up quits after minute and half. Please advise.

Title: Re: Critical error #31 after upgrade
Post by: JimH on August 02, 2005, 09:24:52 am

Please copy your system info from MC Help and paste it here.

Title: Re: Critical error #31 after upgrade
Post by: rlambric on August 02, 2005, 12:05:13 pm

As requested my sysinfo:

Media Center Registered 11.0.250 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP 5.1 Service Pack 1 (Build 2600)
Intel Unknown 1180 MHz MMX / Memory: Total - 392 MB, Free - 164 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1106 (xpsp1.020828-1920) / Shell32.dll: 6.00.2800.1106 (xpsp1.020828-1920) / wnaspi32.dll: 4.71 (0002) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive F:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  No burners found.
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

Title: Re: Critical error #31 after upgrade
Post by: JimH on August 02, 2005, 12:11:20 pm

Please update:

www.jrmediacenter.com

Title: Re: Critical error #31 after upgrade
Post by: rlambric on August 03, 2005, 06:42:39 pm

Critical error is gone! Upgrade finally stuck, after some C++ runtime error.

MC11 is running OK again. thanx for quick responses and advice!

cheers