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More => Old Versions => Media Center 11 (Development Ended) => Topic started by: guitarjam on September 14, 2005, 10:39:19 am

Title: Can't play audible samples from audible.com
Post by: guitarjam on September 14, 2005, 10:39:19 am

When I try to listen to a sample of an audible book, I get a message that says:
Windows Media Error:
The specified protocol is not supported.
?
Thanks

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 10:41:22 am

What version of MC are you using?  11.0.314 is the latest and it's on the download page you can find here:
www.jrmediacenter.com

Title: Re: Can't play audible samples from audible.com
Post by: guitarjam on September 14, 2005, 10:54:43 am

I'm using 11.0.314

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 11:01:33 am

Do you have a link or a title that doesn't work?  Can you play it with another player?

Title: Re: Can't play audible samples from audible.com
Post by: guitarjam on September 14, 2005, 11:41:26 am

I open Audible.com from MC and click on "Hear Sample". I can't play a sample with any player.
I can play my audible books with MC.

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 12:29:04 pm

I've just tried the "Hear Sample" from the book called "Road to Dune" on the front page.  It works.

You may have an old plug-in installed.  Try MC/Tools/Service Manager and then "Hide", then "Install".

Title: Re: Can't play audible samples from audible.com
Post by: guitarjam on September 14, 2005, 01:04:59 pm

I tried Dune with the same result.
I did Hide and Install - same result.

Information on the unsupported protocol message says:
Media Center encountered errors while trying to play the last several files.
DirectShow: Unknown streaming error: 0xc00d2ee0
Please make sure that the path in your media library points to the right location.

A truly cryptic message to me. Hope it helps you.

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 01:09:42 pm

Try reinstalling MC.  Watch for any errors during install.

Is Windows up to date?

Copy your system info from MC Help and paste it here.

Title: Re: Can't play audible samples from audible.com
Post by: guitarjam on September 14, 2005, 01:39:46 pm

Reinstalled with same result.
Windows XP is up to date.
System info is:
SMedia Center Registered 11.0.314 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
AMD Athlon 2079 MHz MMX / Memory: Total - 1048 MB, Free - 503 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2713 (xpsp_sp2_gdr.050702-1513) / Shell32.dll: 6.00.2900.2620 (xpsp_sp2_gdr.050225-1820) / wnaspi32.dll: 4.60 (1021) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1999 Adaptec, Inc. / Aspi32.sys: 4.60 (1021)

Ripping /   Drive E:   Mode:Normal  Type:Auto  Speed:Max
  Drive F:   Mode:Normal  Type:Auto  Speed:Max
  Drive G:   Mode:Normal  Type:Auto  Speed:Max
  Drive H:   Mode:Normal  Type:Auto  Speed:Max
  Drive I:   Mode:Normal  Type:Auto  Speed:Max
  Drive J:   Mode:Normal  Type:Auto  Speed:Max
  Drive K:   Mode:Normal  Type:Auto  Speed:Max
  Drive L:   Mode:Normal  Type:Auto  Speed:Max
  Drive M:   Mode:Normal  Type:Auto  Speed:Max
  Drive N:   Mode:Normal  Type:Auto  Speed:Max
  Drive O:   Mode:Normal  Type:Auto  Speed:Max
  Drive P:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive E: LITE-ON  DVDRW LDW-451S     Addr: 1:0:0  Speed:40  MaxSpeed:40  BurnProof:Yes
  Drive F: CyberDrv CW058D CD-R/RW     Addr: 1:1:0  Speed:32  MaxSpeed:32  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None


For what it's worth, the DirectShow referenced earlier is a TIVO file??

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 02:15:06 pm

I don't know what the problem is.  Sorry.  Things I can think of to explore:

1.  TiVo file?

2.  What else is running?  Use the task manager to see.  Shut them down.

3.  File associations?

4.  Weird program problems -- spam killer, popup blocker, virus checker, firewall, etc.

5.  If you have another PC, try it.

6.  Third party plug-ins?  Uninstall them (to test).

Directshow shouldn't be involved if it's an audio file being played.

Here's the link for the Dune sample:
http://cdl.audible.com/cgi-bin/aw_streamer.pl?file=bk/aren/000493/bk_aren_000493_sample&player=wmp

What happens if you open it in IE?  Or as a URL in MC?

Title: Re: Can't play audible samples from audible.com
Post by: JimH on September 14, 2005, 02:22:01 pm

I wonder if Audible thinks you have a Real Player. 

Try deleting your Audible cookie.

It will have a name like:

yourname@www.audible.com

and be located in:

c:\documents and settings\yourname\cookies

Next time you try to play, Audible will ask whether you want the Real or the Windows Media format.  Choose WM.

Title: Re: Can't play audible samples from audible.com
Post by: guitarjam on September 16, 2005, 12:37:54 pm

FYI in case others have this problem:
I had to uninstall and reinstall Windows Media Player 10 - now everything works just fine.